Yes. The cut-off time for both Express Transfer and eTransfer is Monday ˇV Friday before 2:30pm. Transaction submitted after cut off time will be processed in the next business day.
To transfer funds to other local bank accounts through Online Banking, how long does it take for the recipient bank account to receive the money?
For Express Transfer, the value day is ˇ§same dayˇ¨ if instruction is submitted before cut-off time.
For eTransfer, the value day is around 2-3 business days if instruction is submitted before cut-off time
Which banks are applicable for Express Transfer service?
Please click here for the Express Transfer banks list.
Which banks are applicable for eTransfer service?
Please click here for the eTransfer banks list.
What should I do if I delete my registered overseas account by mistake?
You must visit our Branch to register the account again.
Can I modify my registered overseas account online?
No. You have to visit our Branch to modify the account information.
What do I need
to start using the service?
You can sign in China Construction Bank (Asia) Online Banking
immediately if you have the following:
- A computer, a modem, Internet
access and a supported browser of Microsoft Internet Explorer 5.5 or
above, Firefox 3.0 or above, Safari 3.0.4 or above
- A personal
account opened in any of the branches
of China Construction Bank (Asia)
How can I sign up for the services?
First, you will need a personal China Construction Bank
(Asia) deposit account. If you currently do not have
a China Construction Bank (Asia) account, you can open
an account by visiting any of China Construction Bank
(Asia) branches
and sign
up for
the service.
If you already
have a deposit account within the bank, then you can
sign
up online.
It's as easy as that.
When can I start
using the services ?
Once
you sign up for the service, you will receive a Customer
ID and Password from the Bank. After we have receive your
acknowledgement receipt of the Customer ID and Password,
your account will be activated immediately and you can
start enjoying the convenience of the service.
About Security Token
What is Security Token?
A Security Token is small device that is given by the bank to customer upon application. Each token bears a unique serial number at its back.
What is a security code?
Security code is a 6-digit number displayed on token. The code will be kept on changing in every 60 seconds.
What is a serial number?
Serial number is a series of unique number at the back
of the token. There will be a mapping between the serial
number and each user of the token. In this way, the Bank
will be able to know which customer is holding which token.
How can I apply for Security Token?
You can simply apply it through any of our Branch.
Are all customers required to use Security Token?
No. Only personal customers who have online personal banking account AND want to conduct several designated banking transactions online will be required to use Security Token.
What kind of Online Banking services require Security Token?
There are 4 types of Online Banking services require Security Token:
- Registration of credit card account for bill payment
- Transfer funds to other unregistered local bank accounts
- Transfer funds to unregistered accounts within CCB (Asia) and other local banks.
- Transfer funds to unregistered overseas accounts
Customers must visit our Branch to apply for conducting Funds Transfer to unregistered other local bank/overseas accounts and unregistered 3rd party accounts maintained with the Bank online.
What should I do after receiving the Security Token?
You should activate your security immediately.
How to activate a Security Token? Can I use it immediately after activation?
You can sign in Online Banking, click Customer Service and choose "Activate Security Token" in the menu. Simply enter:
- Serial no.
- Security code
- HKID Number or Passport Number (if you are not a HKID card holder)
A successful activation screen will be displayed and you can use your Security Token right away.
When to use Security Token?
Whenever you are conducting designated Online Banking services, you will be prompted to enter the security code if you are using General Sign In. If the code matches the one calculated by our system, your transaction will be successfully authenticated.
What if I enter a wrong security code?
You will be prompted to enter a correct one. If you continue to enter a wrong code for 10 times, your token will be locked up.
I encountered an error message asking me to enter the next security code that displayed followed the one I have just entered. Why do I need to enter the security code for 2 times?
This error occurs when you have entered wrong security code for several times before you finally enter a correct one. You will be prompted to enter the consecutive correct token in this case.
What if my token is locked up?
Online Banking will lock up your Security Token to protect your accounts from being tampered with if there is a continual input of error security code. If this case happens, please bring your Security Token to any of our Branch and our associates will help you to reactivate it.
Is the Security Token Service free?
During the promotional period, customers can enjoy free Security Token service. However, for lost or broken Security Token, a replacement fee will be charged. For details of the service fee, please refer to out schedule of fee.
Any expiry period for the Security Token?
Every Security Token usually has a lifetime of 2 years. When your Security Token is due to expire, the Bank will be arranging a free token for your renewal.
I have received a renewal token, what should I do? And how about my old token?
You should activate the new Security Token in due course and after successful activation, your old token will be obsolete and you should return it to the Bank.
What do I do if I lose or damage my Token?
Please bring the damaged token to any of our Branch and apply for a new token. A replacement fee will be charged.
What if I want to terminate the service?
You have to visit any of our Branch to terminate the service.
About
The eAlert Service
What
is eAlert?
eAlert is one of the electronic banking services. Setting up the eAlert
services via our Online Banking, you can choose to be
notified of any banking and personal matters through
email and/or Short Messaging Service(SMS).
Who is eligible for using eAlert Services?
All online personal
banking customers could setup the alerts by choosing
the preferred channel and periodicity at their own choice.
Pre-registration is not required.
What is the
benefit of using eAlert Services?
With China Construction
Bank (Asia) eAlert services, you can:
- Monitor every
ATM withdrawal transaction or EPS / China Unionpay payment, giving you greater peace
of mind
- Capture any
investment opportunity
- Manage your
banking including:
- Renew time
deposit at maturity
- Pay periodic
bills
- Pay loan
installment on due date
- Account
overdrawn
- Any inward
remittance
- Any returned
check
- Account
balance below the minimum level
- Acknowledge
any scheduled payment made
- Manage your
personal matters
Is there a charge
for using eAlert Services?
During the promotional
period, customers can enjoy free eAlert services. If
a service fee is required for particular types of eAlert
in the future, the Bank will notify customers accordingly.
How to setup
the eAlert?
To setup the
eAlert, simply sign in Online Banking and follow the
following steps
- Select "Customer Service"
- Select "eAlert"
- Select "Set up eAlert"
Where can I change
my e-mail address or mobile phone number?
You could update
your latest e-mail address or mobile phone number anytime
by going to "Chang Personal Information" under "Customer
Service" page.
When will I receive
eAlert?
It depends on
which types of eAlert to be received and the network
performance of internet or mobile phone services providers.
Does my mobile
phone service provider charge on receiving eAlerts via
SMS?
Please check
with your mobile phone service provider for details.
ATM
Cash Withdrawal Alert
What is this Alert?
This type of Alert
reminds you any successfully cash withdrawal made from
your selected account by any ATM at anywhere. Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with Dual Currency Debit Card and ATM Remittance
card.
When will this
alert be sent out?
This alert will
be sent out whenever cash was successfully withdrawn
from your selected account by ATM.
Scheduled/Recurrent Funds Transfer Alert
What is this Alert?
This alert notifies you when a scheduled/recurrent Funds Transfer set up via Online Banking is executed. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent once the scheduled/recurrent Funds Transfer has
been processed.
Unregistered
Third Party Account Funds Transfer Alert
What is this
Alert?
This alert notifies
you when a Funds Transfer of any specified amount is
made from your account to an unregistered third party
account. Please click
to see the demo.
Remarks: Customers are required to register the service
for online Unregistered Third Party Account Funds Transfer
at the branch and security token is needed for online
transaction.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will be sent when a Funds Transfer to an unregistered third party account has been made.
Time
Deposit Maturity Alert
What is this Alert?
This alert reminds
you to renew any Time Deposit on maturity date. Please
click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with Time Deposit and its tenor is more than
7 days.
When will this
alert be sent out?
This alert will
be sent out 2 workings days in advance of the maturity
date of your selected Time Deposit.
Bill
Payment Alert
What is this Alert?
This alert notifies
you with specified status of any scheduled bill payments
made. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent out once the specified status of any scheduled
bill payment made.
Loan
Repayment Alert
What is this Alert?
This alert reminds
you on the first day of any overdue loan installment.
However, a late charge is still applicable. Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with Loan accounts.
When will this
alert be sent out?
This alert will
be sent out on the first date of loan overdue.
Temporary
Overdraft Alert
What is this Alert?
This alert reminds
you when any of your accounts have been overdrawn. However,
overdraft interest charge is still applicable. Please
click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with checking accounts.
When will this
alert be sent out?
This alert will
be sent out on the first date after the account has
been overdrawn.
Inward
Remittance Alert
What is this Alert?
This alert notifies
you when an inward remittance of any specified amount
to your account. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent out during the day of any remittance credited
to your account.
Outward
Remittance to Unregistered Account Alert
What is this
Alert?
This alert notifies
you when an instruction of outward remittance from your
account to an unregistered account is received. Please
click
to see the demo.
Remarks: Customers are required to register the service
for online Outward Remittance to Unregistered Account
at the branch and security token is needed for online
transaction.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will be sent out when an outward remittance instruction to an unregistered account is received.
Returned
Check Alert
What is this Alert?
This alert reminds
you any self-issued check returned due to insufficient
funds. Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with checking accounts.
When will this
alert be sent out?
This alert will
be sent out during the day of any self-issued check
returned due to insufficient funds.
Low
Maintenance Balance Alert
What is this Alert?
This alert reminds
you when your available balance falls below the required
amount for maintenance of "Premier Banking" or "Value
Plus" accounts. Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with either Premier Banking or Value Plus account.
When will this
alert be sent out?
This alert will
be sent out 5 working days in advance of every month-end
when your account balance falls below the required amount.
Dormant Account Alert
What is this Alert?
This alert reminds you when your "Premier Banking" or "Value Plus" account will soon be changed to a dormant account status. Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with either Premier Banking or Value Plus account.
When will this
alert be sent out?
This alert will
be sent out 5 working days prior to the change of account status.
EPS / China Unionpay Payment Alert
What is this Alert?
This alert notifies you whenever a successful payment transaction is made via EPS or China UnionPay payment network. Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking customers with ATM card or RMB card.
When will this
alert be sent out?
This alert will be once the payment request is accepted by EPS or China UnionPay.
Mutual
Funds Price Alert
What is this Alert?
This alert notifies
you when the selected fund price hits the preset price.
Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent out on the next day when the market price hits
the preset mutual fund price.
Stock
Price Alert
What is this Alert?
This alert notifies
you when the market price of the selected stock hits the
preset price range. Please click
to see the demo.
Who is eligible
to this alert?
Any Online Banking
customers with Securities Trading accounts.
When will this
alert be sent out?
This alert will
be sent out during the trading hours when the market
price hits the preset price range.
Stock
Order Confirmation Alert
What is this Alert?
This alert notifies
you when the trade orders are fully or partially completed,
rejected or cancelled during the trading day.
Who is eligible
to this alert?
Any Online Banking
customers with Securities Trading accounts.
When will this
alert be sent out?
For those fully
or partially completed order, the alert will be sent
out during the trading hours. Otherwise, it will be
sent out after the trading hours.
eIPO Alert
What is this Alert?
IPO stands for Initial Public Offering (the first time a company issues shares to public investors). The newly-issued securities may be listed on the Hong Kong stock exchange. eIPO Service means a service offered by the Bank of subscription for newly issued shares through the Internet. The Alert service is only for those IPOs that our Bank opens eIPO Service. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking customers.
When will this
alert be sent out?
This alert will be sent out whenever our Bank provides eIPO Service.
Gold Order Confirmation Alert
What is this Alert?
This alert notifies you when the trade orders are completed successfully during the trading day.
Who is eligible to this alert?
Any Online Banking customers with Gold Trading accounts.
When will this alert be sent out?
The alert will be sent out when orders are completed successfully.
Gold Price Alert
What is this Alert?
This alert notifies you when the Bank's quoted gold reference price hits the preset price range. Please click
to see the demo.
Who is eligible to this alert?
Any Online Banking customers with Gold Trading accounts.
When will this alert be sent out?
This alert will be sent out during the trading hours when the reference price hits the preset price range.
Birthday
Reminder
What is this Alert?
This alert is a
personal event reminder of any upcoming birthday. You
can choose to be notified by the alert date and frequency.
You can also input your own message. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent out in the morning of every scheduled day.
Anniversary
Reminder
What is this Alert?
This alert is a
personal event reminder of any upcoming anniversary. You
can choose to be notified by the alert date and frequency.
You can also input your own message. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent out in the morning of every scheduled day.
Appointment
Reminder
What is this Alert?
This alert is a
personal event reminder of any upcoming appointment. You
can choose to be notified by the alert date and frequency.
You can also input your own message. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent out in the morning of every scheduled day.
Payment
Reminder
What is this Alert?
This alert is a
personal event reminder of any upcoming bill. You can
choose to be notified by the alert date and frequency.
You can also input your own message. Please click
to see the demo.
Who is eligible
to this alert?
All Online Banking
customers.
When will this
alert be sent out?
This alert will
be sent out in the morning of every scheduled day.
About
the use of service
Can I reverse a transaction
should I change my mind?
Should you change your mind before you confirm a transaction,
you may still revoke the whole transaction. However,
once you Confirm, the transaction will be effective.
How do I print in Online Banking ?
Under normal circumstances,
you can select printing from the browser toolbar, either
by clicking on the printer icon or select File, Print
to proceed.
What if I forget
my Password?
If you forget your Password, you should call Bank By Phone
at (852) 277 95533 during operating hours for assistance
or visit any of our Branches for assistance.
What should
I do if I do not get a response after clicking on a
hyperlink or icon?
Sometimes, the
Internet becomes unavoidably slow to respond. If there
is a delay, please wait. Avoid clicking repeatedly on
a particular link. Alternatively, you may Refresh the
screen and try again.
If my computer
crashes or I get disconnected from the Internet halfway
through, how would I know if my transactions have been
effected ?
Don't panic. All you have to do is to re-log to check
your account balance or re-initialize the transaction,
if required. But if you do have any doubt or questions,
simply call upon our 24-Hour Bank By Phone at
(852) 277 95533 during operating hours to check the status.
You can be assured that any transaction for which you
had received a transaction number will go through.
Will the system
sign off when it reaches the time-out limit, even though
I have not completed the transactions?
As long as there
is activity, you will not be logged out. One of our
security features is that you will be automatically
signed off after 10 minutes of inactivity, to prevent
unauthorized viewing of your account.
Who can I approach
for assistance regarding Online Banking ?
You can dial (852) 277 95533 during operating hours
for our personal bankers.
About
Security
What is Encryption/ Cryptography?
Cryptography creates a secure environment for the information
being transferred between your browser and China Construction
Bank (Asia). Put simply, secure data such as your customer
ID and Password are scrambled in our encryption/cryptography
process and will not be easily seen by unauthorized
persons.
What does SSL mean?
SSL stands for "Secure Socket Layer." This technology
allows users to establish sessions with Internet sites
which are secure, and have minimal risk of external
violation. Once inside the China Construction Bank (Asia)
Online Banking site, you are secure through our use
of SSL technology.
What is cache? Why should I clear it?
Cache is the process your browser uses to store pages
on your hard disk as you view them. This enables quick
access to often-used pages. Please periodically clear
your cache memory in your browser. Use your browser
Help option to find out how to clear your cache.
What is the
strength of encryption on Online Banking site?
The effectiveness
for encryption is measured in terms of how long the
key is -- the longer the key, the longer it would take
for unauthorized person to break the code. This is measured
in bits, a 40-bit encryption which is the level of encryption
used with many ordinary browsers, has 2^40 possible
different combinations, versus a 128-bit encryption
which is the level of encryption required to use China Construction Bank (Asia) Online Banking and has 2^128 possible different
combinations. Hence, encryption offers our customers
strengthened security.
How secure is
China Construction Bank (Asia) Online Banking?
China Construction Bank (Asia) Online Banking utilizes advanced
Internet technologies, which is used by financial service
providers worldwide. These technologies are designed
to protect your account information throughout the entire
online banking process.
- Customer
ID and Password
Only your valid customer ID and Password will allow you
to sign in
- Automatic
Sign-off
If no action is taken for 10 minutes, your session
with China Construction Bank (Asia) Online Banking will be
automatically terminated and you will be signed off
- Security
Upgrade
We are constantly evaluating the latest security technologies,
and we upgrade our systems whenever relevant improvements
become available
- Constant
Monitoring
We are always monitoring our systems to prevent any
potential problems that could compromise security
or privacy
What steps should I take to make web banking as secure
as possible?
You play a role in security
While China Construction Bank (Asia) works to protect your
banking privacy, you also play a role in protecting
your accounts. There are a number of steps you can take
to ensure that your banking experience on the Internet
is safe and secure.
Six ways to protect yourself
- First and foremost, don't reveal your online customer
ID or Password to anyone else. Your customer ID and Password
are designed to protect the privacy of your banking
information, but it will only work if you keep it
to yourself. If you think your online Password has been
compromised, change it immediately online.
- For security reason, you are
advised not to use your China Construction Bank (Asia) Online
Banking Customer ID & Password for any other internet banking
accounts, on-line memberships or internet services.
- Don't walk away from your computer if you are in
the middle of a session.
- Once you have finished conducting your banking on
the Internet, always sign off before visiting other
Internet sites.
- If anyone else is likely to use your computer, clear
your cache or turn off and re-initiate your browser
in order to eliminate copies of web pages that have
been stored in your hard drive. How you clear your
cache will depend on the browser and version you have.
This function is generally found in your preference
menu.
- Change your password regularly.
China Construction Bank (Asia) strongly recommends that you use
a browser with 128-bit encryption to conduct secure financial
transactions over the Internet.
What can be done if I suspect
unauthorized access to my account ?
Call our Bank
By Phone at (852) 277 95533 during operating hours or
visit any of our branches
and report the matter immediately.
About
Internet Threats
What is fraudulent website?
Fraudulent websites are fake websites created by fraudsters
that resemble respectable websites. Some fraudulent
websites may even have a website address look like the
genuine website addresses. On entering these fraudulent
websites, personal and sensitive information keyed in
will be captured by the fraudsters.
To safeguard against entering into fraudulent websites,
make sure
- You connect to the official China Construction Bank
(Asia) site by entering or bookmarked our website
address www.asia.ccb.com/hk in your
internet browser
- Before entering your Customer ID and Password at
Online Banking signin page, make sure a secure SSL
connection is established between your PC and our
Online Banking server by double clicking the closed
padlock
to display our digital certificate. Make sure the
digital certificate is issued to "online.asia.ccb.com"
by "www.verisign.com" or
"Secure Server Certification Authority".
- Do not access China Construction Bank (Asia) websites by
hyperlinks from search engine or embedded in eMail
What is Phishing?
Fraudsters send fake eMails that appear to come from
genuine organizations such as banks or financial institutions.
These eMails usually claimed it is necessary to update
or confirm personal and/or account information, and
urge the recipients to click a link on the eMails that
direct them to fraudulent websites. Information enter
on these fraudulent websites will be captured by the
fraudsters.
To safeguard against Phishing, make sure
- Be aware China Construction Bank (Asia) will NEVER ask customers
to confirm personal and sensitive data by eMails.
- Do not respond to any eMails that request to confirm
confidential banking information such as customer
ID, Password, account number, ATM card number, etc
What is Trojan Horse?
Trojan Horse is a malicious computer program that installed
in your PC without your knowledge. Trojan horse executes
at the background and performs uncovered activities
such as capturing your customer ID and Password when you
enter into an Internet banking website, and send the
captured information to hackers secretly.
To safeguard against Trojan Horse, make sure
- Install reputable anti-virus software and/or personal
firewall, and remember to turn on real-time protection
- Regularly download the latest signatures to update
the anti-virus software
- Do not access China Construction Bank (Asia) websites by
hyperlinks from search engine or embedded in eMail
What is Spyware?
Spyware is tracking software that installed onto your
PC with or without your consent. This software will
secretly gather your information and relay it to advertisers
or some interested parties. The collected information
may contain personal and sensitive information.
To safeguard against Spyware, make sure
- Be careful when downloading freeware, read the user
agreement carefully
- Install anti-spyware and scan your PC regularly
- Update the anti-spyware regularly
What is Nigerian
eMail?
Nigerian eMail
usually ostensibly from a branch manager offering confidential
business proposition. The eMail recipients only have
to provide personal particulars and banking details
in helping an illegal deal, and can share part of a
huge amount. On further contact, scammer usually requests
the recipients to remit a sum of money as administrative/service
fees. After the payment, the recipients will never receive
the shared sum.
Do not become a victim,
- Beware of unsolicited eMails offering URGENT business
proposal in STRICTEST CONFIDENTIAL
- Do not reply any eMail from unknown source
What is Internet Auction Scam?
Internet auction fraud accounts for roughly half of the reported Internet fraud cases. The most common auction frauds are failure to ship merchandise and failure to pay.
There are instances that after successfully auctioning, scammer will then send fake Transfer Order which purporting to be originated from financial institution. This fake eMail usually confirming the approval of payment, and the transfer amount will be credited to the buyer's account upon verification of shipment details. This urge buyer to ship the merchandise promptly, however, payment will never be received.
To safeguard against potential auction fraud,
- Be aware China Construction Bank will not use WebMail
account to conduct China Construction Bank business
- Be cautious when WebMail account, such as @accountant.com, @consultant.com, is used as replying eMail address for financial institution
- Be cautious when the auction is an "unbelievable deal".
- Be cautious when dealing with individuals outside of your own country
- Be cautious when buyer country is differ from shipment country
What can be done
if I doubt I have encountered fraudulent website or received
scam eMail?
Please change you Online Banking Service Password immediately,
and report the case to us by calling our Bank By Phone
Services at (852) 277 95533 or visiting any of our branches.
Please forward relevant information on suspecting fraudulent
website or scam eMail related to China Construction
Bank (Asia) to us at infosec@asia.ccb.com for immediate
follow up.
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