Security Tips for using ATM Card / Dual Currency Card / ATM Remittance Card and useful Customer Hotline
Security Tips
To protect your ATM Card/ Dual Currency Card/ ATM Remittance Card from any fraud, please keep the card safe and the password secret according to the following tips:
change initial password immediately and destroy the original printed copy of the password
not to allow anyone else to use your ATM card and password
never write down the password on the card or on anything usually kept with or near it
not to write down or record the password without disguising it
change your password regularly and frequently
do not use any personal information, such as birthday, as your password
never furnish your password to anyone who claim to represent China Construction Bank (Asia)
be alert for any suspicious persons and surroundings when using ATM
You are liable for all losses that are related to the card account provided that you acted according to the security tips above and have not acted with negligence or fraudulently as well as have informed us as soon as reasonably practicable after the incidence, otherwise you will be liable for all loses.
Customer Hotline for dispute and lost card reporting
If you suspect that your card has been used by unauthorized person, has lost or has been theft or if you have identified any suspicious transactions arising from your card, please call:
