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Frequently Asked Questions

About CCB (Asia) Mobile Banking

What is CCB (Asia) Mobile Banking?
How do I access CCB (Asia) Mobile Banking?
What devices does CCB (Asia) Mobile App support?
What are the service hours of CCB (Asia) Mobile Banking?
Can I access Mobile Banking overseas?
Are there any additional service charges of using Mobile Banking services?
Why will I be logged out of the service without tapping the "Logoff" button?
If my mobile devices crashes or I get disconnected from the network halfway through, how would I know if my transactions have been effected?

About Logon to Mobile Banking

How To Register Mobile Banking Service
How can I register Mobile Banking?
How can I logon to Mobile Banking?
Username / Password Related Issues
What if I forgot my Password?
How can I change my Username / Password for Mobile Banking?
Verification Code
What is Verification Code?
Why a Verification Code is needed?
How about if the Verification Code is unreadable?
How about if the Verification Code image cannot be shown?
Touch Logon Service
What is Touch Logon Service?
Which operating systems and mobile devices are Touch Logon Service available on?
How to activate the Touch Logon Service?
Can I activate Touch Logon Service on more than one mobile device?
How to deactivate Touch Logon Service?
What if my "Fingerprint Authentication" service enabled mobile phone is lost or stolen?
Will CCB (Asia) Mobile App or StocksLink Mobile App store my fingerprint information?
If I have more than one fingerprint stored on my mobile device, can any of the fingerprints be used for Touch Logon Service?
If I changed the fingerprint setting in my mobile device, can I continue to use the Touch Logon Service?
Under what situation would the Touch Logon Service be deactivated?
If my fingerprint is not recognized, can I still log on Mobile Banking using my Online Banking Username and Password?
Can someone else log on Mobile Banking if their fingerprint is stored on my mobile device?
If I re-install CCB (Asia) Mobile App or StocksLink Mobile App, do I need to activate the Touch Logon Service again?

About Banking Services in Mobile Banking

Account Enquiry
What kind of accounts can I enquire on Mobile Banking?
How far back can I check my account details?
Funds Transfer
What are the different types of funds transfer available?
How far in advance can I instruct a transfer to be made?
How long do transfers take?
Are there any daily limits for funds transfer?
Are there any cut-off time for transfer within CCB (Asia) account?
Is there any cut-off time for Funds Transfer in foreign currency?
If I am a non HK resident, why my FX transaction is rejected and with a message of 'The Transaction Amount exceeds the exchange limit set by the Bank'?
How many registered account can I register? If I want to add a registered account, what can I do?
If I want to add or delete a registered account, what can I do?
If I want to update the transfer limit of the registered account, what should I do?
What is the difference between Express Transfer and eTransfer for fund transfer to other local banks?
Which banks are applicable for eTransfer?
Which banks are applicable for Express Transfer?
What will happen if there is insufficient fund in my account on the effective date?
Bill Payment
What is a bill type code?
What is the largest payment that I can make?
If I have made a wrong payment, what should I do?
Can I change the date of payment, or even delay it?
What if my Settlement Account does not have enough balance?
What is the cut-off time for online bill payment?
Is there any service fee involved in the bill payment services?
What bills can I pay via Mobile Banking?
Deposit Account Opening
What kind of deposit accounts can I open via Mobile Banking?
I notice that some of my personal information has already been inserted. Can I update these details?
I am holding a anyone-to-sign joint account, can I open the deposit account via Mobile Banking?
When will the account be effective upon application?
eStatement
Will I continue to receive the paper statement?
How can I know a new eStatement is posted on Online Banking and Mobile Banking?
When will I start receiving eStatement eAlert?
How can I open the eStatement on my own device?
Time Deposit
What type of time deposit I can do via Mobile Banking?
What are the deposit terms available for different currencies of different deposit amounts?
How much is the minimum initial deposit for HKD Time Deposit, Foreign Currency Time Deposit?
When can I place a Time Deposit online?
What are the types of maturity instructions available?
Can I amend my maturity instructions at anytime I want?
How far in advance can I set up a Time Deposit on Mobile Banking?
If I am not renewing my time deposits upon maturity, how can I transfer the proceeds (principal and interest) to an account without having to consider currency exchange?
If I have made a time deposit at a branch, can I change the maturity instruction on Mobile Banking?

About Investments in Mobile Banking

Securities Trading
How do I place an order?
Does the Bank accept price orders that are different from current market prices?
How do I know the Bank has received my order?
How can I check the status of my order?
Can I amend or cancel my order?
How am I notified of the execution results?
How can I keep track of the stock?
What is "All-or-Nothing"?
What is "Limit Order"?
What is "Enhanced Limit Order"?
What is "Special Limit Order"?
What is "At auction Limit Order"?
What is "Stop Loss Order"?
What is Lowest Selling Price?
What is "Market Order"?
Can I place an order during non-trading hour or non-trading day?
What is "Good-till-date" Instruction?
Can I place a Market Order during non-trading hour?
What is "Good-till-date" Instruction?
Which order types can set "Good-till-date" Instruction?
I have placed a "Good Till Date" order. If the order cannot be fully executed on same day and is partially executed on different days, will all the execution results be consolidated for calculating the charges?
Will my order be valid if there is any corporate action of the company?
Can I sell the stocks I have bought before its settlement?
Can I use the funds from selling a stock to buy a new stock before its settlement?
What is total purchasing power?
Will the transaction I perform today be reflected in my "Portfolio"?
If I placed an order via the manned channel and subsequently modified the order on Mobile Banking or placed an order on Mobile Banking and subsequently modified the order via manned channel, which channel rate will be used to calculate the commission?
Why I need further identity verification when I access Online Securities Trading Services?
How to setup the One-Time Password (OTP) for the verification to access Online Securities Trading Services?
How to register or update the mobile phone number for receiving the One-Time Password (OTP)?
Why am I unable to request or receive the SMS One-Time Password (OTP)?
Shanghai - Hong Kong Stock Connect / Shenzhen - Hong Kong Stock Connect
Can investors hold SSE or SZSE securities through Shanghai and Shenzhen Northbound Trading in physical form?
How do investors obtain the latest company announcement?
Can investors attend the relevant shareholder meetings in person or appoint more than one person to attend and act as proxy at the meetings on his/her behalf?
Can customers cancel their submitted orders within the 5 minutes prior to the opening of each trading session?
Can I involve in Shanghai and Shenzhen Northbound Trading?
Special arrangement on unsettled fund
Is there any cut off time for Securities Settlement Instruction on transfer in / out of SSE and SZSE securities?
RMB Denominated Stock Trading
Should I use my existing securities account to trade RMB denominated stock? Is it required to set up a new settlement account for RMB stock trading?
Are the stamp duty, transaction fees for trading RMB denominated stock in RMB or HKD?
Can I trade RMB denominated stock with my margin trading account?
Closing Auction Session
Which types of securities are eligible for Closing Auction Session (CAS)?
What is the trading hours for CAS?
How does CAS works?
How does the order matching mechanism works?
How the outstanding orders in CTS will be handled?
How the unfilled / partially filled orders will be handled after CAS?
Volatility Control Mechanism
Which types of securities / derivatives are covered by the Volatility Control Mechanism (VCM)?
Which trading session(s) that VCM will be triggered?
How does the VCM work?
How the reference price of VCM being determined?
Gold Trading
What is the minimum trading unit?
Are there any trading limits?
Are there any service charges for Gold Trading?
What are the service hours for online Gold Trading?
How do I trade Gold?
How can I check my order status?
Will I receive an advice for online Gold Trading?

About Credit Cards in Mobile Banking

Which credit card functions can now be used in Mobile Banking?
How can I check my credit card balances and credit limit?
How can I make my credit card payment?
I am a CCB (Asia) UnionPay credit card holder, why am I not able to visit the credit card bonus points reward function in Mobile Banking?

 

About Security of Mobile Banking

How secure is CCB (Asia) Mobile Banking?
What can be done if I suspect unauthorized access to my account?

 

About CCB (Asia) Mobile Banking

 

What is CCB (Asia) Mobile Banking?


CCB (Asia) Mobile Banking services allows you to stay on top of your finances whenever you want to by banking through mobile with us. Efficiently manage your assets through our simple and convenient Mobile Banking. Our enhanced security measures ensure that your experience with us is safe and secure.

CCB (Asia) Mobile Banking services include:

Access your account details, view up-to-date account balances, transaction history
Make local transfers, pay bills and view bill records
Buy/Sell foreign currencies
Trade securities and gold
Redeem credit card bonus points reward and request for changing credit limit
Open various deposit accounts
Place time deposit instructions
Check your eStatements
Modify your overseas ATM withdrawal settings
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How do I access CCB (Asia) Mobile Banking?


For iPhone users, you can download CCB (Asia) Mobile App by searching "CCB Asia" at the App Store.

For Android users, you can get CCB (Asia) Mobile App by searching "CCB Asia" at Google Play or download via our Bank's website. For details, please tap here.

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What devices does CCB (Asia) Mobile App support?


CCB (Asia) Mobile App supports iOS and Android devices

iOS 8 or above (iPhone 5/5c/5s/6/6 Plus/6s/6s Plus/SE/7/7 Plus)
Android 4.4 or above

In order to protect your online security, the Mobile App will not run on any devices which are "jailbroken" (iOS) or "rooted" (Android). The Bank shall not be responsible for any loss or damage suffered by you if you attempt to use the Mobile App on such devices.

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What are the service hours of CCB (Asia) Mobile Banking?


It is a 7x24 round-the-clock service for you. However, some functions (such as Fund Transfer, Securities Trading Market Order and etc.) can only be processed during corresponding service hours. All transactions made after the service available hours, or on a public holiday, will be treated as next banking day transactions.

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Can I access Mobile Banking overseas?


You can access your finances anywhere, anytime via the network of either local or overseas telecommunication service providers.

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Are there any additional service charges of using Mobile Banking services?


No, no additional charges are required to use Mobile Banking.

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Why will I be logged out of the service without tapping the "Logoff" button?


As long as there is activity, you will not be logged out. For security reason, you will be automatically logged out after 10 minutes of inactivity, to prevent unauthorized viewing of your account.

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If my mobile devices crashes or I get disconnected from the network halfway through, how would I know if my transactions have been effected?


Don't panic. All you have to do is to re-log to check your account balance in Account Enquiry or re-initialize the transaction, if required. But if you do have any doubt or questions, simply call upon our Bank By Phone at (852) 277 95533 during operating hours to check the status.

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About Logon to Mobile Banking

 

How to Register Mobile Banking Service


How can I register Mobile Banking?


No registration is required for CCB (Asia) Mobile Banking. You can simply logon with your Online Banking Username and Password to start using Mobile Banking.

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How can I logon to Mobile Banking?

Download "CCB (Asia) Mobile App" via App Store, Google Play or Bank's website
Open the app and tap on "Mobile Banking" at the bottom menu or "Logon" at the top right of the app
Enter your Online Banking Username, Password and Verification Code
Enjoy our Mobile Banking services
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Username / Password Related Issues


What if I forgot my Password?


If you forgot your Password, you should contact Customer Service Hotline at (852) 277 95533 during service hours or visit any of our branches for assistance.
For credit card customers, please call our Credit Card Service Hotline at (852) 317 95533.

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How can I change my Username / Password for Mobile Banking?


You can change your Username and / or Password through our Online Banking. Your updates will be effective once you confirm your changes.

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Verification Code


What is Verification Code?


Verification code is a 4-digit code with random alphabetic and numeric characters, it is shown in a specifically designed image. User must enter the verification code in case sensitive way when they login to our Mobile Banking service.

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Why a Verification Code is needed?


Verification Code is able to increase security level of our system by preventing automated posting from spyware.

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How about if the Verification Code is unreadable?


If you find the Verification Code hard to read or unreadable, please tap the "Refresh Image" button next to the image to refresh the Verification Code. If the problem still exists, please contact our Customer Service Hotline at (852) 277 95533.

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How about if the Verification Code image cannot be shown?


If the Verification Code image cannot be shown, you may refresh the image by tapping the refresh button. If the problem still exists, please restart the mobile app and try again or contact our Customer Service Hotline at (852) 277 95533.

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Touch Logon Service


What is Touch Logon Service?


Touch Logon Service is a convenient and secure alternative that allows you to use your fingerprint stored on your mobile device for verification to log on CCB (Asia) Mobile App or StocksLink Mobile App ("Mobile Banking").

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Which operating systems and mobile devices are Touch Logon Service available on?


Touch Logon is applicable on Apple iPhone 5s or later models with Touch ID function and operation system on iOS 9.0 or above; and for fingerprint enabled compatible android devices* with operation system on v6.0 or above.

* Compatible android devices for Touch Logon include Samsung (Galaxy S7, Galaxy S7 edge, Galaxy S8, Galaxy S8+ and Galaxy A9 Pro) and LG (G5, G6 and V20). Please note that your mobile device should have the fingerprint authentication enabled and at least one fingerprint stored.

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How to activate the Touch Logon Service?


1.

After opening CCB (Asia) Mobile App or StocksLink Mobile App, you can go to the Logon page and tap on the "Touch Logon" icon to start the activation. You may also go to "Settings" → "Manage Touch Logon" to activate the Service.

2.

Input your Online Banking Username and Password then tap "Next".

3.

Verify your fingerprint (Applicable for Android mobile devices only).

4.

Read and accept the Terms and Conditions of Touch Logon Service.

5.

Input the SMS One-Time Password sent to your mobile phone number registered with the Bank via branch.

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Can I activate Touch Logon Service on more than one mobile device?


Yes. But you can only activate the Touch Logon Service for one Online Banking Account on one mobile device.

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How to deactivate Touch Logon Service?


You may go to "Settings" → "Manage Touch Logon" to deactivate the Service.

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What if my "Fingerprint Authentication" service enabled mobile phone is lost or stolen?


If your mobile device is lost or stolen, you may log on Online Banking and go to "Maintain My Details" > "Password" to change your Online Banking password in order to deactivate the Touch Logon Service. If you wish to suspend your Online Banking Service, please call (852)277 95533 (Banking Customers) / (852)317 95533 (Credit Card Customers).

You are required to activate the Touch Logon Service again on a new mobile device in order to continue to use your fingerprint to log on our Mobile Banking.

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Will CCB (Asia) Mobile App or StocksLink Mobile App store my fingerprint information?


The Bank’s Mobile Apps or internal systems will not store customers’ fingerprint information. The Touch Logon Service uses the fingerprint stored in the mobile devices for authentication.

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If I have more than one fingerprint stored on my mobile device, can any of the fingerprints be used for Touch Logon Service?


You can use any fingerprints stored on your mobile device for Touch Logon Service.

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If I changed the fingerprint setting in my mobile device, can I continue to use the Touch Logon Service?


If you changed the fingerprint setting in your mobile device, due to security reason, the Touch Logon Service will be deactivated and you are required to activate the Service again in order to continue to use your fingerprint to log on our Mobile Banking.

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Under what situation would the Touch Logon Service be deactivated?

Your Online Banking Username or Password has been updated
The fingerprint setting in your mobile device has been changed
The fingerprint authentication of the mobile device is deactivated
Your fingerprint cannot be recognized by the mobile device for three times consecutively.
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If my fingerprint is not recognized, can I still log on Mobile Banking using my Online Banking Username and Password?


You can always switch to using Online Banking Username/Password for logging on Mobile Banking.

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Can someone else log on Mobile Banking if their fingerprint is stored on my mobile device?


When you activate Touch Logon Service, any fingerprints stored on your mobile device can be used to log on Mobile Banking. Therefore, you are strongly recommended to store your own fingerprint only on your mobile device.

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If I re-install CCB (Asia) Mobile App or StocksLink Mobile App, do I need to activate the Touch Logon Service again?


Yes, you need to activate this service again.

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About Banking Services in Mobile Banking


Account Enquiry


What kind of accounts can I enquire on Mobile Banking?


You may check the account balances of all your accounts, including deposit, loan and investment accounts with the Bank.

For account details, you may enquire:

Deposits Account
Savings / Checking Account
Multi-currency Savings Account
Time Deposits Account
Callable Deposits Account
Loans Account
Investments Account
Securities Trading Account
Gold Trading Account
Credit Cards Account
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How far back can I check my account details?


You can normally view your account details up to the last 30 days, or the recent seven transactions. For credit card members, you can view the latest transactions as well as transactions in your last and previous statements.

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Funds Transfer


What are the different types of funds transfer available?

Two types of fund transfer are available to you through our Mobile Banking:
Transfer between your accounts or to registered third-party CCB (Asia) accounts
Transfer to other registered bank accounts in Hong Kong
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How far in advance can I instruct a transfer to be made?


You can schedule a fund transfer up to 45 days (exclude Saturdays, Sundays and public holidays) in advance.

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How long do transfers take?


Please refer to the Funds Transfer in Online Banking Service Time Table.

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Are there any daily limits for funds transfer?


There is no limit for transfers within your own CCB (Asia) accounts (such as transferring from Savings Account to Checking Account).
While the maximum limit for CCB (Asia) or local bank registered accounts transfer is HKD500,000 or its equivalent daily.

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Are there any cut-off time for transfer within CCB (Asia) account?


Please refer to the Funds Transfer in Online Banking Service Time Table.

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Is there any cut-off time for Funds Transfer in foreign currency?


Please refer to the Funds Transfer in Online Banking Service Time Table.

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If I am a non HK resident, why my FX transaction is rejected and with a message of 'The Transaction Amount exceeds the exchange limit set by the Bank'?


Your FX transaction is rejected due to your cumulative RMB transaction amount exceeded the exchange limit set by the Bank for non office hours as defined by the Bank. Currently, our Bank's cumulative RMB exchange limit for non-HK resident during non-office hour is RMB100,000 and this may be changed by the Bank from time to time.

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How many registered account can I register? If I want to add a registered account, what can I do?


The maximum number of registered accounts is 20. The registered accounts can only be added by submitting a maintenance form to our Branch.

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If I want to add or delete a registered account, what can I do?


You can simply go to "Maintain My Details" > "Registered CCB (Asia) Account" in Online Banking and select the registered account to be deleted. However the registered accounts can only be added by submitting a maintenance form to our Branch.

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If I want to update the transfer limit of the registered account, what should I do?


You may reduce your daily transfer limit online by selecting the "Transaction Limit" Screen under the "Maintain My Details" in Online Banking. However, if you wish to increase the limit subsequently, you have to submit a maintanence form to any of our branches in person.

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What is the difference between Express Transfer and eTransfer for fund transfer to other local banks?


For fund transfer instruction received within the service time ranges to other local banks, the transfer amount for the instruction via Express Transfer will be credited to the beneficiary account within the same business day; With eTransfer, instructions made before the cut-off time are effective immediately - the funds will be transferred to beneficiary's bank within the same business day. Depending on the beneficiary bank's processing time, funds could be credited to beneficiary's bank account within the same business day.

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Which banks are applicable for eTransfer?


Please tap here for the eTransfer banks list.

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Which banks are applicable for Express Transfer?


Please tap here for the Express Transfer banks list.

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What will happen if there is insufficient fund in my account on the effective date?


It is not necessary to have sufficient fund in your account when you make a pending transfer. However, your instruction will be rejected if there is insufficient fund in your account on the effective date of the transfer.

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Bill Payment


What is a bill type code?


Some of the payees have special codes for different types of bills. Should a bill type code be requested, simply check the payee's statement and you should be able to find the bill type code.

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What is the largest payment that I can make?


The daily maximum limit of Online Bill Payment is HKD50,000. The combined daily maximum limit for Tax Payment and White Form eIPO Payment is HKD1,000,000.

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If I have made a wrong payment, what should I do?


If you have made a scheduled payment that has not yet been processed, you can access "Bill Record" and then amend or delete your payment. If the payment is processed, please contact the relevant merchant directly.

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Can I change the date of payment, or even delay it?


Unless you have selected Pay on Today in the first place, you can change the payment date before the payment transaction is processed.

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What if my Settlement Account does not have enough balance?


Your transaction will not be proceeded.

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What is the cut-off time for online bill payment?


Please refer to the Online Banking Service Time Table for details.
To make a payment for White Form eIPO application (which is the subscription applied via White Form eIPO Service website www.eipo.com.hk), please complete the payment transaction BEFORE 9:00 a.m. of the last day of the Offer Period.

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Is there any service fee involved in the bill payment services?


No, it is free.

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What bills can I pay via Mobile Banking?


Please refer to the Bill Payment Merchant List.

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Deposit Account Opening


What kind of deposit accounts can I open via Mobile Banking?

HKD Statement Savings Account
HKD Checking Account
USD Checking Account
Multi-Currency Statement Savings Account
RMB Statement Savings Account.
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I notice that some of my personal information has already been filled. Can I update these details?


To facilitate your application, some of the fields are filled in according to your record retained in our system. For the sake of security, the data is protected and cannot be amended online, you are required to visit our branches to submit the relevant form for amendment.

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I am holding an anyone-to-sign joint account, can I open the deposit account via Mobile Banking?


No, the service is available for individual accounts only.

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When will the account be effective upon application?


Your registration will be processed immediately, and we will send you a notification via email in 1 - 2 business day(s) upon successfully account opening.

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eStatement


 

Will I continue to receive the paper statement?


No, once you have opted for the eStatement, you will no longer receive the paper statement via mail.

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How can I know a new eStatement is posted on Online Banking and Mobile Banking?


You will receive eStatement eAlert via email everytime a new eStatement is available. You can also register for receiving additional eAlert via SMS in "eAlert" -> "eStatement for Banking Account" in Online Banking.

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When will I start receiving eStatement eAlert?


Once the registration is completed in Online Banking and takes effect, you will start receiving eStatements eAlert on your coming statement generation date.

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How can I open the eStatement on my own device?


You may need to have the latest version of Acrobat Reader to view the eStatements provided in the service. The software can be downloaded from http://www.adobe.com.

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Time Deposit


 

What type of time deposit I can do via CCB (Asia) Mobile Banking?


There are choices of 11 foreign currencies including HKD, USD, GBP, CAD, AUD, NZD, JPY, CHF, EUR, SGD, RMB.

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What are the deposit terms available for different currencies of different deposit amounts?


Currency Deposit Period
HKD/ USD 1 week, 2 weeks, 1 month, 2 months, 3 months, 4 months, 5 months and 6 months
RMB 1 month, 2 months, 3 months, 4 months and 6 months
Others 1 week, 2 weeks, 1 month, 2 months, 3 months, 4 months and 6 months
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How much is the minimum initial deposit for HKD Time Deposit, Foreign Currency Time Deposit?


For HKD time deposit, a minimum deposit of HKD10,000 is required, while Foreign Currency Deposit requires minimum deposit of HKD30,000 or equivalent.

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When can I place a Time Deposit online?


Please refer to the Online Banking Service Time Table for details.
Please note that if the Time Deposit maturity date and/or interest payment date fall on a non-clearing day, the deposit and/or interest will be payable on the following clearing day with the interest being paid up to but excluding that day.

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What are the types of maturity instructions available?

Full renewal (i.e. to renew both principal and interest for a specific period.)
Renew principal and credit interest (i.e. to renew principal only, the interest generated will be credited to a specific account.)
Add specific amount to principal (i.e. to renew the deposit with a larger principal amount. A fixed amount will be added to the principal every time the deposit is renewed.)
Deduct specific amount from principal (i.e. to renew the deposit with deducted principal amount. A fixed amount will be deducted from the principal every time the deposit is renewed.)
Credit both principal and interest (i.e. to uplift the deposit by crediting both principal and interest to a specific account.)
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Can I amend my maturity instructions at anytime I want?


Yes, you may amend the maturity instruction at least one working day (during office hours of 9:00 am to 6:00 pm on Monday to Friday) before the maturity date..

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How far in advance can I set up a Time Deposit on Mobile Banking?


You can schedule a time deposit placement up to 45 days, excluding Saturday, Sunday and Public holiday.

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If I am not renewing my time deposits upon maturity, how can I transfer the proceeds (principal and interest) to an account without having to consider currency exchange?


If you want to redeem your time deposit in the same currency, please ensure you select an account of the same currency as your time deposit upon maturity.

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If I have made a time deposit at a branch, can I change the maturity instruction on Mobile Banking?


As long as the time deposit account can be operated through our Online Banking or Mobile Banking, you may amend the maturity instruction at least one working day (during office hours of 9:00 am to 6:00 pm on Monday to Friday) before the maturity date.

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About Investments in Mobile Banking


Securities Trading

 

How do I place an order?


Logon to Mobile Banking, choose "Securities Trading" from the main menu, then tap "Buy/Sell (HK Market)" or "Buy/Sell (SH Market)" to go to the Trading page.

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Does the Bank accept price orders that are different from current market prices?


Yes, but if the order with input price deviate 20 spreads or more than the current market price will be kept in our system. The order will only be sent out to market for queue until the spread deviation are less than 20 spreads.

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How do I know the Bank has received my order?


After the Bank received your order, you will receive an order reference number. You can also check your order status in the "Order Status" section.

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How can I check the status of my order?


You can go to the "Order Status" section to check the status of your order. You are allowed to cancel the instruction while the status is "Queued", "Received" or "Partially Executed".

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Can I amend or cancel my order?


Yes. You can amend or cancel your Enhanced Limit Order, Special Limit Order and Limit Order when the order status is "Queued", "Received" or "Partially Executed". The order status will be shown in the "Order Status" section. For Stop Loss Order, you can cancel the order only. For Market Order, no amendment or cancellation is allowed.

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How am I notified of the execution results?


You will be notified of the respective execution results via email and/or SMS if you have registered for our Stock Order Confirmation eAlert service, the notice will be sent to the email address you have provided in "Maintain My Details" in Online Banking or via branch; and the SMS notice will be sent to the mobile phone number you have provided in “Maintain My Details” in Online Banking or via branch. Stock Order Confirmation eAlert service may be out of order or delayed due to unpredictable network traffic congestion and other reasons. You can also check your order status in "Order Status" section.You can tap here to understand the risk of Stock Order Confirmation eAlert service.

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How can I keep track of the stock?


The Stock Watch function allows you to input the stocks you are interested in and will show information such as nominal, change, volume and P/E ratio for each stock you selected. Price alert function enables you to input the target price of your selected stocks in order to provide the updated information for your investment decision.
This service only available if you have registered for our Stock Order Confirmation eAlert service and provided your email address and/or mobile phone number in "Maintain My Details".

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What is "All-or-Nothing"?


All-or-Nothing binds your order to be either executed in full or rejected. The default setting in our Online Banking and Mobile Banking is "No" and cannot be changed.

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What is "Limit Order"?


Limit Order allows your order matching only at the input price. The unfilled Limit Order will be put in the price queue of the input price. Regardless of the final execution result (the order is partially executed or unexecuted), any unfilled Limit Order will lapse and be cancelled at the end of that trading day (except Good-till-date instruction).

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What is "Enhanced Limit Order"?


Enhanced Limit Order allows your order matching up to maximum 10 price queues at a time provided that the traded price is not worse than the input price. The unfilled Enhanced Limit Order will be converted to Limit Order and put in the price queue of input price. The default setting in our Online / Mobile Banking is "Enhanced Limit Order". Regardless of the final execution result (the order is partially executed or unexecuted), any unfilled Enhanced Limit Order will lapse and be cancelled at the end of that trading day (except Good-till-date instruction).

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What is "Special Limit Order"?


Special Limit Order allows your order matching up to maximum 10 price queues at a time provided that the traded price is not worse than the input price. A Special Limit Order has no restriction on the input price as long as the order input price is at or below the best bid price for a sell order or at or above the best ask price for a buy order. Any unfilled Special Limit Order will be cancelled by the market immediately after matching.

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What is "At auction Limit Order"?


At-auction Limit Order is a limit order with a specified price of which input is allowed only during Pre-opening session, The Bank only accept the At-auction Limit Order with input price does not deviate 200 spreads or 9 times from the prevailing nominal price or previous closing price (whichever is lower), The unfilled At-auction Limit Orders in pre-opening session will be converted to Limit Order at the input limit price and carried forward to the continuous trading session.

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What is "Stop Loss Order"?


A Stop Loss Order can only be given to the Bank during Continuous Trading Session on a trading day.
The Stop Loss Price and the Lowest Selling Price could only be specified within the price ranges determined by the Bank.
A Stop Loss Order will only be triggered if the nominal price of the relevant stock is equal to or lower than the specified Stop Loss Price during trading hour on the relevant trading day. Please be reminded that the Stop Loss Order may be fully executed, partially executed or unexecuted by one time at a price not lower than the Lowest Selling Price on the relevant trading day. Market conditions may make it impossible to execute your Stop Loss Order
Regardless of the final execution result (the order is partially executed or unexecuted), any unfilled Stop Loss Order will lapse and be cancelled at the end of that trading day.
The Stop Loss order may be rejected by market due to market fluctuation.

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What is Stop Loss Price?


It is the selling price of a stock specified by you and must be set below the nominal price. Stop Loss Order will be triggered and placed to the market once Stop Loss Price is reached.

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What is Lowest Selling Price?


It is the lowest selling price (which must be a price lower than the relevant Stop Loss Price) specified by you to sell your specified stock in the Stop Loss Order.

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Can I place a multiple-day Stop Loss Order?


No. the Stop Loss Order is only valid for 1 trading day.

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What is "Market Order"?


Please note that Market Order cannot be amended or cancelled after the order is placed.
A Market Order shall only be given to the Bank during Continuous Trading Session on a trading day.
Market order is an order which you do not set a limit price. Such order will be executed at prevailing market price at time of execution. Please be reminded that the executed price may deviate (mildly, significantly or dramatically) from your expected price due to market fluctuation.
The Bank will submit your Market Order to the market (in a number of tranches) for auto-matching and execution by matching it up to a maximum of 30 spreads from the prevailing nominal price (as the case may be). Any unfilled quantity of your market order will be cancelled immediately. You can also enquire your order status in "Order Status" or "Order History" section.

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Can I place an order during non-trading hour or non-trading day?


Yes. If the instruction input during non-trading hour or non-trading day will be treated as an instruction given to the Bank on the next relevant trading day. For Northbound Trading, order can only be placed during the trading hours of Shanghai Market.

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What is "Good-till-date" Instruction?


"Good-till-date" Instruction enables you to place an instruction to buy or sell stock and the instruction will remain valid up to 10 trading days.

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Which order types can set "Good-till-date" Instruction?


Good-till-date instruction is only available for Enhanced Limit Order and Limit Order.

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I have placed a "Good Till Date" order. If the order cannot be fully executed on same day and is partially executed on different days, will all the execution results be consolidated for calculating the charges?


No, only the execution results of every order executed on same day will be consolidated for charge calculation otherwise the charge will be calculated separately.

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Will my order be valid if there is any corporate action of the company?


Due to any corporate action (including but not limited to stock split or consolidation) that will impact your original instruction (including but not limited to the price and quantity), the relevant buy/sell order may be cancelled. If the trading of the relevant stock is suspended during trading hours and the status is unchanged on the next trading day, the relevant Good-till-date instruction will be cancelled. You should keep watching for any corporate action related to your stock for which you have placed order.

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Can I sell the stocks I have bought before its settlement?


Yes.

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Can I use the funds from selling a stock to buy a new stock before its settlement?


Yes.

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What is total purchasing power?


For Securities Cash Trading Account, total purchasing power refers to aggregate of the available cash balance and net proceeds of unsettled purchase and sale orders. For Securities Margin Trading Account, available cash balance including available overdraft facilities and net proceeds of unsettled purchase and sale orders and available cash in the secondary settlement account linked to the Securities Margin Trading Account.

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Will the transaction I perform today be reflected in my "Portfolio"?


Yes, once your order is executed, the transaction you performed will be reflected in your "Portfolio". Partially executed orders will be reflected in your "Portfolio" after the market is closed.

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If I placed an order via the manned channel and subsequently modified the order on Mobile Banking or placed an order on Mobile Banking and subsequently modified the order via manned channel, which channel rate will be used to calculate the commission?


If it involves more than one channel for placement and modification for the same order, the commission will be calculated based on the priority pre-set by the Bank. For the above cases, the manned channel brokerage commission rate will be applied. Please note that the priority is subject to review and change by the Bank from time to time without prior notice.

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Why I need further identity verification when I access Online Securities Trading Services?


To further strengthen the security of the Online Securities Trading Services, when you access Securities Trading Service in our Online/Mobile Banking, other than the Username and Password used in Logon process, you will also be required to input ID / Passport number for further identity verification. If you prefer a higher level of security for your Online Securities Trading services, you may change the related Security Setting on Online Banking. Once completed, you will be required to input SMS One-Time Password (OTP) in order to check the order status or trade by Online Securities Trading services.

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How to setup the One-Time Password (OTP) for the verification to access Online Securities Trading Services?


You can receive the One-Time Password (OTP) by SMS by selecting "SMS One-Time Password (OTP)" for the verification at "My Home" > "Maintain My Details" > "Maintain the security setting of Online Securities Trading Services" in Online Banking.

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How to register or update the mobile phone number for receiving the One-Time Password (OTP)?


The One-Time Password (OTP) will be sent to your mobile phone number registered with the Bank via branch. If you wish to register or update your mobile phone number, please visit any of our branches.

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Why am I unable to request or receive the SMS One-Time Password (OTP)?


If you cannot request or receive the One-Time Password (OTP), it may be due to any of the following reasons:
- You have not registered any mobile phone number with the Bank. Please visit any of our branches to register your mobile phone number.
- You have registered an invalid mobile phone number , please visit any of our branches to update your mobile phone number or call our Customer Service Hotline at (852) 277 95533 to confirm your mobile phone number.
- If you are using overseas mobile phone number, the number displayed would include country code, area code (exclude prefix, which is not required when calling from overseas) and telephone number without any space, letters or special characters, e.g. 86101234567. The One-Time Password (OTP) can only be received by the registered mobile phone number. Please switch on your phone to receive the One-Time Password (OTP). Please note that SMS One-Time Password will not be forwarded to other mobile phone numbers even if you have activated SMS forwarding service provided by your telecommunication service provider.

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Shanghai - Hong Kong Stock Connect / Shenzhen - Hong Kong Stock Connect


Can investors hold SSE or SZSE securities through Shanghai and Shenzhen Northbound Trading in physical form?


Since SSE and SZSE securities are issued in scripless form, physical form is not available.

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How do investors obtain the latest company announcement?


All approved corporate actions on SSE and SZSE securities will be announced by the issuers through the SSE and SZSE website and officially appointed newspapers (both the printed paper and their websites: the Shanghai Securities News, Securities Times, China Securities Journal,Securities Daily) and the website www.cninfo.com.cn.

Hong Kong and overseas investors can also visit HKEx website’s China Stock Markets Web for the company announcements of SSE and SZSE securities issued on the previous trading day.

Please note that the corporate announcements will only be provided in Simplified Chinese.

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Can investors attend the relevant shareholder meetings in person or appoint more than one person to attend and act as proxy at the meetings on his/her behalf?


As HKSCC is the shareholder on record of SSE/SZSE-listed companies (in its capacity as nominee holder for Hong Kong and overseas investors), it can attend shareholders’ meeting as shareholder. Where the articles of association of a listed company do not prohibit the appointment of proxy/multiple proxies by its shareholder, HKSCC will make arrangements to appoint one or more investors as its proxies or representatives to attend shareholders’ meetings when instructed.

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Can customers cancel their submitted orders within the 5 minutes prior to the opening of each trading session?


Customer can submit their cancellation instruction to the Bank within the 5 minutes prior to the opening of each trading session. However, the instruction is only received by the Bank and will be processed until the market is open for trading. Customers should be aware that the pervious order may be executed before the cancellation instruction is processed.

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Can I involve in Shanghai and Shenzhen Northbound Trading?


For existing securities trading customer in our Bank: Customers can sign up the service and open a RMB settlement account at any of our branches.
For new securities trading customer: Customers can open a securities trading account via any of our branches or Online Banking. Please be reminded that RMB Settlement Account should be set up for the securities trading account in order to be eligible for trading in RMB denominated stock listed on SEHK, SSE and SZSE.

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Special arrangement on unsettled fund


Due to the difference in cash settlement cycles of SEHK, SSE and SZSE, customer’s purchasing power with the unsettled fund in different markets will be different. Below is the illustration example:

RMB Trade Day - 1 Trade Day Trade Day + 1 Trade Day + 2
RMB denominated securities listed in SEHK Customer Sell   ¥20,000    
SSE or SZSE securities Customer Buy     ¥5,000  
Cash Balance of RMB settlement Account at the beginning of trading day ¥10,000 ¥10,000 ¥10,000 ¥25,000
Held fund for purchased transaction 0 0 ¥5,000 0
Unsettled fund from the RMB sold transaction 0 ¥20,000 0 0
Customer's purchasing power in RMB for SEHK ¥10,000 ¥30,000 ¥25,000 ¥25,000
Customer's purchasing power RMB for SSE or SZSE ¥10,000 ¥10,000# ¥25,000* ¥25,000

# Due to the cash settlement date in SEHK is Trade Day + 2
* The unsettled fund used in Northbounding Trading on Trade Day + 1:
¥10,000 (cash balance) + ¥20,000 (unsettled fund from the sold transaction which settle in Trade Day + 2) - ¥5,000 (held fund for purchased transaction which settle in Trade Day + 1) = ¥25,000


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Is there any cut off time for Securities Settlement Instruction on transfer in / out of SSE and SZSE securities?


Yes. The Securities Settlement Instruction should be submitted to the Bank at least 1 business day prior to the expected transfer in / out date stated in the instruction form. The securities settlement instruction can only be handled by the Bank in the condition that both the Bank and counterparty received the completed customer’s transfer in /out instruction.

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RMB Denominated Stock Trading


Should I use my existing securities account to trade RMB denominated stock? Is it required to set up a new settlement account for RMB stock trading?


Yes, you may use your existing securities account to trade RMB, but a RMB saving or current account has to be set up as the settlement account first.

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Are the stamp duty, transaction fees for trading RMB denominated stock in RMB or HKD?


The stamp duties and transaction fees (including but not limited to Trading Fee, Transaction Levy) are in HKD, and if the stock is denominated in RMB, the exchange rate provided by HKEx will be applied for the conversion and will be deducted from RMB settlement account.

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Can I trade RMB denominated stock with my margin trading account?


No.

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Closing Auction Session


Which types of securities are eligible for Closing Auction Session (CAS)?


i) Major index constituent
- Constituent stocks of Hang Seng Composite LargeCap and MidCap indexes H shares which have corresponding A shares listed on Mainland securities exchanges
- H shares which have corresponding A shares listed on Mainland securities exchanges
ii) All ETFS
iii) Constituent stocks of Hang Seng Composite SmallCap index
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What is the trading hours for CAS?


  Full Day Trading Half Day Trading
Reference Price Fixing Period 16:00 – 16:01 12:00 – 12:01
Order Input Period 16:01 – 16:06 12:01 – 12:06
No Cancellation Period 16:06 – 16:08 12:06 – 12:08
Random Closing Period 16:08 – 16:10 12:08 – 12:10

Typhoon arrangement:


If Typhoon Signal No. 8 or above is hoisted before 15:45 (for full day trading) or 11:45 (for half day trading), trading will terminate 15 minutes after the hoisting of the Signal. There will be no CAS for that trading day if trading has not been resumed by 15:45 (for full day trading) or 11:45 (for half day trading).


If Typhoon Signal No. 8 or above is hoisted at or after 15:45 (for full day trading) or 11:45 (for half day trading), trading for the day will continue as normal until the end of the CAS.

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How does CAS works?



16:00 – 16:01 16:01 – 16:06 16:06 – 16:08 16:08 – 16:10
Reference Price Fixing Period
(1 min)
Order Input Period
(5 mins)
No-Cancellation Period
(2 mins)
Random Closing Period
(2 mins)
- Calculate & publish reference price
- Input new ALO in CCBA in this period is allowed, but it may be rejected by market when the relevant reference price is fixed.
- The outstanding orders in Continuous Trading Session (CTS) which are within the allowable price limit (i.e. (+/- 5% from the reference price) will be automatically carried forward to CAS
Price limit allowed:
+/- 5% of reference price Within lowest ask & highest bid
Order type allowed in CCBA:
At-auction Limit order (ALO)
Order input, Cancellation & Amendment
Allowed input, cancel and amend Input allowed, cancel and amend not allowed
* Price spread checking on ALO in CAS:
   - Allowable price limit (if applicable ) or 200 spreads or 9 times from the nominal price (whichever is lower)

- Reference Price Fixing Period: The reference price is determined by HKEx by taking the median of 5 nominal prices in the last minute of the CTS. During this period, the reference price is not available. You can input your ALO through CCBA system but it will be stored in the Bank’s system and passed to the market during the Order Input Period.


- Order Input Period: Only At-auction Limit Order (ALO) within the +/-5% of the reference price can be input. The ALO which is input during the Reference Price Fixing Period will be delivered to market. However, the order may be rejected by market if the price is out of the allowable price limit (within the +/-5% of the reference price). Please be reminded to check the order status in “Order Status / Order History” section of Online Banking or Mobile Banking after order input. Outstanding orders can also be amended or cancelled during this period.


- No Cancellation Period: Only ALO with the price between the lowest ask and highest bid recorded at the end of Order Input Period can be input, and no orders can be amended or cancelled.


- Random Closing Period: Market closes randomly within the last 2 minutes of CAS. After the period, there’s order matching for all CAS securities.
(To know more about the CAS, you may also refer to HKEx website

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How does the order matching mechanism works?

After the end of Random Closing Period, orders are matched according to order type (at-auction order with higher priority than at-auction limit order), price and time priority at the final Indicative Equilibrium Price (IEP) (i.e. Closing Price).


If final IEF cannot be determined at the end of the CAS, reference price will become the final IEP. In this case, at-auction orders and at-auction limit orders with price at or better than the reference price will be matched at the reference price.


If both IEP and reference price cannot be determined, then there will be no automatic order matching.


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How the outstanding orders in CTS will be handled?

For orders with the order status 'queued' in "Order Status" section of our Mobile Banking and the order price falls within the allowable price limit (+/-5% from reference price), the orders will be automatically carried forward to CAS.


For the order with the order status 'queued' in "Order Status" section of our Mobile Banking whereas the order price falls outside the allowable price limit (+/-5% from reference price), the order will not be carried forward to CAS automatically unless the order price is modified and falls within allowable price limit by customer during Order Input Period (16:01 – 16:06) of CAS.

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How the unfilled / partially filled orders will be handled after CAS?

For Day order: Order of CAS Securities which have not been filled / partially filled will lapse after CAS close.


For Good-till-date (GTD) order: Order of CAS Securities which is unfilled / partially filled during CAS will be automatically carried forward to the next trading day until it is triggered or cancelled or expired.

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Volatility Control Mechanism


Which types of securities / derivatives are covered by the Volatility Control Mechanism (VCM)?

The scope of securities / derivatives in VCM covers Hang Seng Index (HSI) and Hang Seng China Enterprise Index (HSCEI) constituent stocks and the related index futures contracts.

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Which trading session(s) that VCM will be triggered?

VCM is applicable during Continuous Trading Session (CTS) except the first 15 minutes of the morning and afternoon CTS and the last 15 minutes of the afternoon CTS. VCM will only last for 5 minutes and it will be triggered 1 time in each trading session for each stock / derivative and no VCM monitoring for the relevant stock / derivative within the same CTS. If morning session of CTS closes before the end of cooling off period, the remaining time of the cooling off period will not be brought forward to afternoon session of CTS.
For market open is delayed due to typhoon signal No. 8 or above is hoisted or black rainstorm, first 15 minutes after market open will still not subject to VCM.
For early market close due to typhoon signal No. 8 or above is hoisted during the trading hour, VCM can still be triggered in the last 15 minutes before market close and continue until market close.

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How does the VCM work?

If the market tries to trade VCM's stocks at a price of more than 10% away from its last traded price 5 minutes ago ("Reference Price"), VCM is triggered (last for 5 minutes). During this cooling-off period, the affected stock will be only allowed to trade within a fixed band of +/- 10% from the Reference Price and only those orders with input price within the fixed band will be accepted.
When VCM is triggered, the orders which trigger the VCM and the outstanding orders which are queued in the market for matching (the order status of such order is 'queued' in the Bank) and the price is set outside the fixed band will be rejected by the market immediately. A SMS notification for rejection will be sent to customers' mobile if the order is placed via our automated trading platform (e.g. Online Banking or Mobile Banking). Customer can also enquire the order status at "Order Status" section of Mobile Banking or via our Securities Trading Hotline.

(To know more about the VCM, please refer to the website of HKEx http://www.hkex.com.hk/vcm/en/index.htm)

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How the reference price of VCM being determined?

The reference price should be the last price executed 5 minutes ago. If there is no trade execution 5 minutes before, system will further search backward for the latest last traded price as reference price. This search can go backward till market open where the auction price established during the Pre-opening Session will be used as reference price.
If there is no trade execution from market open to 5 minutes before the start of VCM monitoring, system will use the first traded price as the reference price until there is subsequent execution.

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Gold Trading


What is the minimum trading unit?

The minimum trading unit is one ounce.

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Are there any trading limits?

The maximum trading amounts are HKD2,000,000 per transaction and HKD6,000,000 per day.

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Are there any service charges for Gold Trading?

No.

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What are the service hours for online Gold Trading?

Please refer to the Gold Trading in Online Banking Service Time Table.

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How do I trade Gold?

To trade Gold, go to "Gold Trading" > "Buy/Sell".

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How can I check my order status?

To check your order status, please access "Gold Trading" > "Order Status". Orders submitted online will be available only.

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Will I receive an advice for online Gold Trading?

Yes, you will receive a transaction advice.

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About Credit Cards in Mobile Banking


Which credit card functions can now be used in Mobile Banking?


You can now easily use following credit card functions via Mobile Banking anytime and anywhere:
check your credit card balances, minimum payment due and available credit limit
settle your credit card outstanding balance
redeem various of rewards by using your credit card bonus points
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How can I check my credit card balances and credit limit?


After logging on to Mobile Banking, you can click Account Enquiry and find your credit cards. Your credit card balances will be displayed on the page. You can also click any of your cards and get into the detail page to learn more information.

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How can I make my credit card payment?


After logging on to Mobile Banking, you can visit Fund Transfer and select Transfer to CCB (Asia) Account. Select any of your credit card accounts as the credit account and you can further proceed to complete your payment.

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I am a CCB (Asia) UnionPay credit card holder, why am I not able to visit the credit card bonus points reward function in Mobile Banking?


For your convenience, you are not required to logon time by time to enjoy your rewards, your credit card bonus points will be directly converted to HKD/RMB cash rebate or Asia Miles reward on a monthly basis according to your choice during credit card application.

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About Security of Mobile Banking


How secure is CCB (Asia) Mobile Banking?


CCB (Asia) Mobile Banking utilizes advanced Internet technologies, which is used by financial service providers worldwide. These technologies are designed to protect your account information throughout the entire mobile banking process.

Username and Password
Only your valid Username and Password will allow you to logon
Automatic Timeout
If no action is taken for 10 minutes, your session with CCB (Asia) Mobile Banking will be automatically terminated and you will be logged off
Security Upgrade
We are constantly evaluating the latest security technologies, and we upgrade our systems whenever relevant improvements become available
Constant Monitoring
We are always monitoring our systems to prevent any potential problems that could compromise security or privacy
256-bit encryption with SSL
SSL stands for "Secure Socket Layer." This technology allows users to establish sessions with Internet sites which are secure, and have minimal risk of external violation. Once inside the CCB (Asia) Online Banking site, you are secure through our use of SSL technology. The 256-bit encryption which is the level of encryption required to use CCB (Asia) Online Banking and has 2^256 possible different combinations. Hence, encryption offers our customers strengthened security.
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What can be done if I suspect unauthorized access to my account?


Contact our Bank By Phone (852) 277 95533 during operating hours or visit any of our branches and report the matter immediately.

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Note:

The information contained in these FAQs are for your information only. They are not intended to constitute legal or other professional advice, and you should not rely on any information in this document as an investment advice. CCB(Asia) assumes no responsibility for any errors, omissions or statements within these FAQs, or for any loss or damage (direct or indirect) which may arise from the use of or reliance on any information contained in these FAQs.

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