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Cardmember's Guide (VISA/Mastercard)

Payment Channel
Credit Card Cardmember Agreement
Fee Schedule
Online Services Agreement
Online Security
Disclaimer and Online Privacy Statement
Provide Feedback


Payment Channel

 

Settle your CCB (Asia) VISA / Mastercard Credit Card account through any one of the convenient methods below:


By PPS Service

Merchant Code 9113
Maximum Monthly Transfer Limit HKD500,000
Cut-off Time  

Same Day Process

Before 7:00pm from Monday to Friday

Next Business Day Process

After 7:00pm from Monday to Friday/
on Saturday, Sunday or public holidays

By Autopay

Direct Debit Authorization
  • You can either define a designated percentage of statement balance, the "Minimum Payment" or the "Full Payment" amount to settle your monthly outstanding balance.

  • Your designated bank account will be debited on the Payment Due Date.

  • The application of the direct debit authorization will be processed within 6 - 8 weeks.

Change of Direct Debit Authorization

  • Any change of the payment instruction can be made at least 5 business days prior to the Payment Due Date.

  • To change payment instruction,
    • Please login to online banking autopay service, or
    • Call 24-Hour Customer Service Hotline at 317 95533, or
      VISA Platinum Card 24-Hour Customer Service Hotline at
      317 95588

 

By ATMs

Payment method Transfer the payment directly from your bank account through JETCO 24-Hour Automatic Teller Machines (ATMs)
Cut-off Time  

Same Day Process

Before 7:30pm from Monday to Friday

Next Business Day Process

After 7:30pm from Monday to Friday/
on Saturday, Sunday or public holidays

 

By Cash

 
7-Eleven
CCB (Asia) Branch in
Hong Kong
Payment Method
  • Present payment slip (printed with barcode) and make cash payment at any 7-ELEVEN in Hong Kong*
(Subject to a HKD20 service fee per transaction)
  • Make your cash payment at any CCBA Branch in Hong Kong (Consumer Branch)#

    View our Branch Network

Maximum Payment Amount per Transaction

HK$5,000

(Payment amounts exceed HKD5,000 will be processed as multiple transactions.)

N/A
Cut-off Time    

Same Day Process

Before 5:00pm from Monday to Friday

Before business hours from Monday to Saturday

Next Business Day Process

After 5:00pm from Monday to Friday/ on Saturday, Sunday or public holidays

N/A
*Credit Card Repayment Service Fee of HKD20 will be charged per payment transaction.
#Credit Card Repayment Service Fee of HKD20 will be charged per payment transaction via counter service.

By Check


  • Cross cheque made payable to "China Construction Bank (Asia) Corporation Limited"
  • Please indicate your credit card account number(s) and the payment amount for each individual account on the back of your check(s). When no payment amount is indicated, the Bank will credit the funds to cover all minimum payment amount due and any excess payment thereafter will be credited to the account(s) in the order of lowest to highest statement balances. If payment is insufficient for all minimum payment due, payment received will be credited to the account(s) in the order of lowest to highest minimum payment due. The Bank reserves the right at its sole discretion to apportion any payment made by you.
  • Post-dated checks are not accepted
 
By Mail
CCB (Asia) Branch in Hong Kong
Method Mail to "P.O. Box 60498, Tsat Tsz Mui Post Office, Hong Kong"

    Make your check payment at our Branch in Hong Kong (Consumer Branch)#

    View our Branch Network

Cut-off Time

Please mail out at least 5 business daysbefore the Payment Due Date

Check payment is base on it's clearance date

#Credit Card Repayment Service Fee of HKD20 will be charged per payment transaction via counter service.

 

Credit Card Cardmember Agreement

Click here to download Cardmember Agreement for CCB (Asia) Credit Card (For card issued on or before Mar 25, 2017)
Click here to download Cardmember Agreement for CCB (Asia) Credit Card(For card issued after Mar 25, 2017)
Click here to download Cardmember Agreement for CCB (Asia) Credit Card (Effective from Jul 1, 2017)

Fee Schedule

Click here to download Fee Schedule for CCB (Asia) Credit Card (Effective from Jul 1, 2015)

 

Online Services Agreement

Click here for details

Online Security

Click here for details

Disclaimer and Online Privacy Statement

Click here for details


Voice of Customer


Provide Feedback


In order to serve you better, CCB (Asia) looks for every opportunity to improve our credit card and personal loan service quality. To this end, we have installed an open communication system to collect your opinion & feedback. We will carefully consider your input, and implement changes (if applicable) or enhance our service level to meet your expectation.

 

You may send us your valuable opinion & feedback through the following channels:

 

Office hours: Monday to Friday: 9:00am - 6:00pm
Saturday, Sunday and Public Holiday Closed
Tel: (852) 317 95524
Fax: (852) 311 16134
Email: opinionbox@asia.ccb.com

 

We will contact you or issue a written acknowledgement to you within 7 days from our receipt of your opinion & feedback. A verbal or written reply will be arranged within 30 days from our receipt of your opinion & feedback. We will notify you in advance if further investigation is needed. We will treat your comments in the strictest confidentiality. Your personal data will be collected & handled in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region (“the Ordinance”). Thank you for sharing your valuable opinion with us.

 

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    Cash Withdrawals

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