Smart Use of Online Banking Services

To protect your online banking account information, you are advised to study the Security Tips (www.asia.ccb.com/secure/en) to safeguard your online banking information and to adopt suitable precautionary measures which help to avoid the fraud cases. The precautionary measures include:

• Logon Password

  Set a password that is difficult to guess and different from the ones for other services. Change the password regularly and never store on computers, mobile phones or placed in plain sight. Keep your token safe if you have one.

• Logon Process

  Beware of any unusual logon screen or process and whether anyone is trying to peek at your password. Logout immediately after use.

• Secured Network

  Avoid using public computers or public Wi-Fi to access online banking services.

• Beware of Computer Viruses

  Install and update promptly your security software. Do not download or open doubtful files, browse suspicious websites, or click on the hyperlinks and attachments in questionable sources including malicious SMS or MMS messages. Download and update CCB(Asia) Mobile App with “China Construction Bank (Asia) Corporation limited” as the trusted and verified developer at the official application store.

• CCB(Asia) Website and CCB(Asia) Mobile App

  Enter our website address directly or use CCB(Asia) Mobile App. Never access our website or provide your personal information (including your password) through any hyperlinks or attachments embedded in emails or from websites.

• Messages from CCB(Asia)

  Check our messages in a timely manner and verify your transaction records. Inform us immediately in case of any suspicious situations. We will not ask for any sensitive personal information (including passwords) through phone calls or emails.

For enquiry or any discovery of suspicious transactions, please contact CCB(Asia) Customer Services Hotline at +852 2779 5533 as soon as possible or visit any of our branches.

Please visit HKMA official website on www.hkma.gov.hk to study Major Safety Tips on Using Internet Banking Services prepared by HKMA to understand more on how to safeguard the online banking account information in an effective way.