Security Tips for using ATM Card / ATM Remittance Card/ Debit Card and useful Customer Hotline

Security Tips

To protect your ATM Card/ ATM Remittance Card/ Debit Card from any fraud, please keep the card safe and the password secret according to the following tips:

1. change initial password immediately and destroy the original printed copy of the password
2. not to allow anyone else to use your ATM card and password
3. never write down the password on the card or on anything usually kept with or near it
4. not to write down or record the password without disguising it
5. change your password regularly and frequently
6. do not use any personal information, such as birthday, as your password
7. never furnish your password to anyone who claim to represent China Construction Bank (Macau) or China Construction Bank (Asia)
8. be alert for any suspicious persons and surroundings when using ATM

You are liable for all losses that are related to the card account provided that you do not act according to the security tips above and/or act with negligence or fraudulently as well as do not inform us as soon as reasonably practicable after the incidence.

Customer Hotline for dispute and lost card reporting

If you suspect that your card has been used by unauthorized person, has lost or has been theft or if you have identified any suspicious transactions arising from your card, please call: