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What kinds of services are available on the Online Banking?
You can enjoy the following services:
Account Services
- Keep track of account balances and recent transaction
history for Savings and Checking accounts.
- Inquire account balances for Multi-currency Savings,
Time Deposit, Securities, Mutual Funds and Loans
accounts.
- Transfer funds to self-owned accounts or third party accounts with the China Construction Bank (Macau).
- No maximum daily transfer limit on transfer to self-owned account.
- The maximum daily transfer limit for transfer
to third party account is HKD10,000 or its equivalent.
- Buy/sell foreign currencies
- Time Deposit placement and renewal
- Request statements
- Request check book
- Request loan repayment schedule
Investment Services
- Securities trading
- Keep track of securities portfolio
- Access to free real-time stock quotes
- Preset profit-taking and stop-loss target price
- Access to Investment Calculators
Rate Enquiry Services
- Inquire deposit rate, exchange rate and loan rate
Other Services
- Change Personal Information
- Change Password
- Access to Financial Calculators
- Inquire product information and Branches information
How much does the Online Banking charge?
Online Banking is FREE to offer you services, such as account enquiries, fund transfer, buy/sell securities, and more.
Are the Online Banking services available 24 hours?
Yes. You can access to
the Online Banking service around-the-clock. While
the services of "Time Deposit Placement", "Time Deposit
Renewal" and "Buy/Sell Foreign Currency" can only
be processed during the following hours:
Time Deposit Placement &
Buy/Sell Foreign Currency
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Monday - Friday 10:00am - 6:00pm
(except Public Holiday)
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Time Deposit Renewal
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Monday - Friday 10:00am - 5:00pm
(except Public Holiday)
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How much is the maximum daily transfer limit for the fund transfer transactions?
There is no limit imposed
as long as the fund transfer is within your self-owned
accounts (e.g. from your savings account to your checking
account). If you choose to transfer funds from your
account to a third party account with the China Construction
Bank (Macau), the maximum daily transfer limit is
HKD10,000 or its equivalent. This limit is shared
by Bank By Phone and Online Banking services.
What do I need to start using the service?
You can sign in China Construction Bank (Macau) Online Banking immediately if you have the followings:
- A personal deposit account with China Construction Bank (Macau).
- A Customer ID and Password for Online Banking
service.
- A computer with Internet access, and installed with a browser of Microsoft Internet Explorer 5.5 or above.
How can I sign up for the services?
First, you need a deposit
account with China Construction Bank (Macau). If you currently
do not have a China Construction Bank (Macau) deposit account,
you can open an account by visiting any branches of China Construction Bank (Macau) and sign
up for the service.
If you are an existing Bank By Phone customer, you
can sign in
the service with your Bank By Phone Customer ID and
Password now.
When will
the Online Banking service be ready for use after
application?
When you sign up for our
Online Banking service, the Bank will send you a notification
letter of Customer ID and Password. Please sign and
return the acknowledgement receipt enclosed with the
Password advice as soon as possible. Once we receive
your acknowledgement receipt, your account will be
activated immediately and you can start enjoying the
convenient service.
What is eAlert?
eAlert is one of the electronic banking services. Setting up the eAlert services via our Online Banking, you can choose to be notified of any banking amd personal matters through email and/or Short Messaging Service(SMS).
Who is eligible for using eAlert Services?
All online personal banking customers could setup the alerts by choosing the preferred channel and periodicity at their own choice. Pre-registration is not required.
What is the benefit of using eAlert Services?
With China Construction Bank (Macau) eAlert services, you can:
- Monitor every ATM withdrawal transaction, giving you greater peace of mind
- Capture any investment opportunity
- Manage your personal matters
Is there a charge for using eAlert Services?
Customers can enjoy free eAlert services. If a service fee is required for particular types of eAlert in the future, the Bank will notify customers accordingly.
How to setup the eAlert?
To setup the eAlert, simply sign in Online Banking and follow the following steps
- Select "eAlert Services"
- Select "Set up eAlert"
Where can I change my e-mail address or mobile phone number?
You could update your latest e-mail address or mobile phone number anytime by going to "Chang Personal Information" under "Customer Service" page.
When will I receive eAlert?
It depends on which types of eAlert to be received and the network performance of internet or mobile phone services providers.
Does my mobile phone service provider charge on receiving eAlerts via SMS?
Please check with your mobile phone service provider for details.
What is Cash Withdrawal Alert?
This type of alert reminds you any successfully cash withdrawal made from your selected account by any ATM at anywhere.
What is EPS Payment Alert?
This alert notifies you whenever a successful payment transaction is made via EPS payment network.
What is Stock Price Alert?
This type of Alert reminds you when the market price of the selected stock hits the preset price range.
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