TERMS AND CONDITIONS FOR E-STATEMENT SERVICE ("ESTATEMENT SERVICE") FOR CREDIT CARD(S) ISSUED BY CCB(ASIA) CORPORATION LIMITED ("THE BANK")

These terms and conditions (i) set out the rights and obligations of you, the Customer, and us, the Bank, in connection with your use of the eStatement Service ("Terms and Conditions"); and (ii) are in addition and shall be read in conjunction with the CCB (Asia) Credit Card Cardmember Agreement and the respective Fee Schedule (collectively as "Cardmember Agreement") ; and (iii) are in addition and shall be read in conjunction with the Terms and Conditions for Online Banking Services.

Please read carefully and make sure that you understand these Terms and Conditions before using the eStatement Service. Your use of the eStatement Service will constitute acceptance of these Terms and Conditions below.

  1. Definitions
    Unless otherwise defined herein, terms used in these Terms and Conditions for eStatement Service shall have the same meaning as used in the Cardmember Agreement.
    "Designated Electronic Mail Account" means the electronic mail account as designated by Cardmember to use the eStatement or other services provided by the Bank for the Web Service or the Card related services available from the Mobile App.
    "Mobile App" means such mobile application software as may be designated by the Bank from time to time.
    "Website" means www.asia.ccb.com or such other website(s) as the Bank may from time to time host.
    "eStatement" means the Statement of Credit Card Account sent through the eStatement Service.
    "Online Banking" means the services rendered by CCB (Asia) via the Website and/or Mobile App which enable the Customer to obtain information or data from CCB (Asia) and/or give instructions to CCB (Asia) including but not limited to effecting transactions through CCB (Asia) by the use of the computer equipment, mobile devices, other equipment or devices, and all hardware, software, application and modem connected to or contained in it which is required to access the Online Banking . Online Banking is a service in addition to and a part of the Card related services available from CCB( Asia)'s Website and/or Mobile App.
  2. Use of the eStatement Service
    2.1 Cardmembers who have subscribed to Online Banking eStatement hereby authorize and instruct the Bank to make available or issue to you through Online Banking eStatement(s) from time to time relating to your Card account(s) in electronic form for your access or use or information.
    2.2 In order to be eligible for using the eStatement Service, you must be (i) the holder of Credit Card and (ii) registered with us to use the eStatement Service by such means as required or accepted by the Bank from time to time and taking all necessary steps that we may advise you to complete the registration process.
    2.3 Upon your registration of the eStatement Service and verification and acceptance by the Bank, (i) eStatements shall be accessible by you for viewing, printing and downloading through Online Banking; (ii) eAlert may be sent to the Designated Electronic Mail Account from time to time when the eStatement is available for access, viewing, printing and downloading; and (iii) the Bank will not send you printed Statement of Accounts. For the avoidance of doubt, the Bank shall have the sole and absolute discretion to issue printed Statement of Accounts whenever it considers appropriate.
    2.4 You hereby acknowledge and agree that (i) the Bank will maintain the eStatements on the Online Banking for your access or use for such period as the Bank may consider appropriate from time to time; (ii) you shall promptly examine the eStatements and if necessary, keep printout/copies of the eStatements for your own records and the Bank shall not be in any way liable or responsible for any loss or expenses arising out of or in connection with the loss of the eStatements or the unavailability of your access to the eStatements; and (iii) the Bank will not assume any liability or responsibility for any delay of notification or non-notification, or inability on your part to receive such notification by way of eAlert (whether or not due to your failure to provide valid Designated Electronic Mail Account); (iv) notwithstanding any provision under the Cardmember Agreement, the Bank shall not issue Statement of Accounts, in whatever form, upon the cancellation or termination of the Card Account(s); and (v) you must notify the Bank immediately (via such means and in such form and manner as shall be acceptable to the Bank) if you fail to receive or there is any delay in or other irregularities or problems relating to the receipt of the notification or in connection with the eStatements; and (vi) the Bank reserves the right to update the eStatement (including but not limited to the back of the eStatement) without prior notice.
    2.5 You agree that the eStatement Service will be made available to your other Card account(s) that you may have with us in the future. If you have more than one Visa/Master/UnionPay Credit Card(s) and you have registered the e-Statement service with one card, all credit card(s) under your name will be registered for the e-Statement service (except business card).
  3. Customer's Responsibilities for Security
    3.1 You acknowledge that eAlert sent by us are not encrypted; and the use of and transmission of information via eAlert and/or the Internet cannot be guaranteed to be secure; and information transmitted may be susceptible to errors, viruses, delay, interception, modification or amendment by unauthorised persons. You therefore agree to take all reasonably practicable measures to ensure that My System or Mobile Device Operating System is adequately secure; you shall also adopt and maintain the security procedures to enable your use, access and/or operation of the eStatement Service.
    3.2 You must not allow anyone else to use, access and/or operate the eStatement Service on your behalf.
    3.3 You must not leave My System or Mobile Device Operating System unattended while you are online or accessing to the eStatement Service and/or Online Banking.
    3.4 You should never provide your account or personal information on screen following a website hyperlink from any electronic mail. All website hyperlinks authorized by us will be for information only and will not require the inputting of your account or personal information. You agree and undertake not to hold the Bank liable or in any way responsible for any loss, damages or expenses that you shall incur, including, without limitation, any loss or damage caused to your data, software, computer, telecommunications equipment or other equipment in connection with your use of the eStatement Service unless they are caused solely and directly by negligence or willful default of the Bank.
    3.5 You shall inform the Bank as soon as practicable upon any change in the Designated Electronic Mail Account.
    3.6 You are advised to save a copy of any eStatement that is made available on Online Banking from time to time or print a hard copy for future reference.
    3.7 You agree to bear any fees, charges or expenses which may be imposed by any telecommunications company (whether or not designated by us) providing or servicing your telecommunications equipment in connection with the eStatement Service. You confirm that you have assessed and analyzed and so you understand, acknowledge and accept the possible risks involved in using the eStatement Service, including, without limitation, the eStatements being intercepted, monitored, amended, tempered with or being sent or disclosed to other parties without your authorization. You agree that the Bank will not be liable for any disclosure of confidential information not herein authorized or such other security guidelines or recommendation that the Bank may issue from time to time. You further agree that the Bank may vary or terminate the eStatement Service at any time and in such manner as the Bank may prescribe from time to time.
  4. Liability under these Terms and Conditions
    4.1 The Bank shall not be liable for any loss and damage to you as a result of making available to you the eStatement Service and/or the Online Banking and/or the Web Service and/or or the Card related services available from the Mobile App. (including without limitation any indirect, consequential or special loss or damage) in any event and under any circumstances.
    4.2 You shall compensate and indemnify us for all losses, damages, costs or expenses (including legal and other professional advisors' fees) incurred by us in connection with your breach and/or our enforcement against you of these Terms and Conditions.
    4.3 You will indemnify us and keep us indemnified against any consequences, claims, proceedings, losses, damages or expenses (including all legal costs on an indemnity basis) whatsoever and howsoever caused (save and except any direct loss or damages caused by negligence or misconduct on the part of us) that may arise and/or incurred and/or to be incurred by us in providing the eStatement Service to you, whether or not arising from or in connection with and including but not limited to (i) your improper use of the eStatement Service; and (ii) any damage to My System or Mobile Device Operating System (or other computer hardware, devices, facilities or software) as a result of accessing and/or using the eStatement Service.
  5. Termination of eStatement Service
    5.1 You may terminate the eStatement Service at any time by such means as accepted or required by the Bank from time to time.
    5.2 Any termination of the eStatement Service is without prejudice to and shall not affect the liabilities and rights which have accrued between you and the Bank prior to the date of termination.
    5.3 All indemnities, restrictions and obligations on your part contained in these Terms and Conditions shall survive termination of the eStatement Service.
  6. Miscellaneous
    6.1 Although the Bank will use reasonable endeavours to ensure that the eStatements will be made available on the Online Banking in a timely fashion, you hereby acknowledge and accept there may be a time lag in transmission of data online. You also hereby acknowledge and accept that the Online Banking is also subject to (and may suffer failure or delay in processing and/or transmitting orders, communications or information as a result of) interruption, failure of hardware or software, errors, transmission blackout, delayed transmission due to online traffic or incorrect data transmission due to the public nature of the Internet, market volume or volatility, system failure or upgrades or maintenance or for other reasons. Accordingly, there may be time lag between the date of issuance of an eStatement and the date on which the same is made available on the Online Banking.
    6.2 The Bank shall not make any representation or warranty (i) as to the title, fitness for a particular purpose, merchantability, accuracy, completeness or standard of quality of the eStatement Service; and (ii) that the eStatement Service or your use of the eStatement Service will be uninterrupted, error-free, virus-free, or reliable. You shall take your own risk in using the eStatement Service.
    6.3 If there is any inconsistency between these Terms and Conditions and the Cardmember Agreement, unless otherwise specified, the Cardmember Agreement shall prevail. If there is any inconsistency between the English version and the Chinese version of these Terms and Conditions, the English version shall prevail.
  7. Amendments
    The Bank may revise these Terms and Conditions and/or introduce additional terms and conditions at any time and from time to time. Any revision or addition to these Terms and Conditions shall become effective subject to the Bank giving reasonable notice to you which may be given by posting it on the Website or by such other physical or electronic means as the Bank thinks fit, and shall be binding on you if you continue to maintain or use the eStatement Service on or after the effective date of the revision or addition.