Bank By Phone

Your bank is always
just a phone call away

With our Bank by Phone hotline, any touch-tone telephone instantly becomes your very own personal 24-hour bank. Simply call us to receive a vast array of banking services quickly, easily and securely, absolutely FREE.

Enjoy all the following services through Bank by Phone

  • 24-hour access to your account balance and past transactions
  • Check the balance of your stock trading and mutual fund accounts
  • Transfer funds to yourself or registered# third party accounts within the Bank
  • Buy or sell foreign currencies
  • Bill payments including telecommunications, utilities, government and insurance payments
  • Place and renew time deposits
  • Request for loan repayment schedule and history
  • Adjourn check payments
  • Order statements or checkbooks
  • Fax-on-demand banking information
  • Inquire about deposit and loan interest rates, products or branches You can also choose to speak with our Personal Bankers! Just call us at 27795533 between
    • 8:30am - 8:00pm from Mondays to Fridays, or
    • 8:30am - 5:00pm on Saturdays (except for public holidays)
  • A hearing-impaired person can appoint a third party to call our Credit Card or Banking Customer Service Hotline to report loss of a credit card or debit card or when such card is retained at an ATM.
  • Forward the call to China Construction Bank Shenzhen Branch Phone Banking
    Bank By Phone User Guide

# Registration at Branches is required.

Important Note:
Bank by Phone Fund Transfer instructions given on Mondays through Saturdays after 8:00p.m., Sundays or legal bank holidays will be effected on the next working day.