Terms and Conditions of One-Time Password Online Transaction Verification Service (“Service”):

Unless otherwise specified, this Service is only available to the Visa and MasterCard Credit Card(s) (“Card”) issued by China Construction Bank (Asia) Corporation Limited (“We”, “us”, “the Bank”). By using the Service, Cardmember acknowledges that Cardmember has read through the Terms & Conditions in full, and understand and accept to be bounded by it. This Terms and Conditions is subject to the Cardmember agreement(s) with the Bank. In addition to this Terms and Conditions, the Service is also subject to the Cardmember agreement governing the card transactions for which the Service is used.

  1. ACCEPTANCE OF THESE TERMS AND CONDITIONS
    1. The use of the Service by the Cardmember is subject to the terms and conditions herein as may be amended by the Bank from time to time (this “Terms and Conditions”). Cardmember can review the most current version of the Terms and Conditions at any time on the website of the Bank at www.asia.ccb.com.
    2. Using the Service will represent Cardmember’s acceptance of this Terms and Conditions and that continued use of the Service after Cardmember have been advised of revisions to this Terms and Conditions shall constitute Cardmember’s agreement to such revised terms.
    3. Unless explicitly stated otherwise, any new features that augment enhance or otherwise change in the Service shall be subject to this Terms and Conditions.
    4. The Bank reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice where the Bank considers necessary or advisable to do so.
  2. DESCRIPTION OF THE SERVICE
    The Service is provided by the Bank to protect the use of the Card by a Cardmember on the Internet by requiring the Cardmember to verify his/her identity using a One-Time password (“OTP”) (or such other authentication information or tools from time to time prescribed by the Bank), which such OTP shall be transmitted through the short message service by the Bank to the Cardmember’s mobile number on maintained in his/her credit card account for transactions that require such OTP for verification purpose. The OTP will be required (wherever and whenever applicable that the Cardmember shall be informed and requested to do so) when the Cardmember uses his/her Card to make transactions at the websites of any merchants participating in the Service (“Designated Merchants”) utilizing the Verification Service (”Transactions”), provided that the amount involved in such the Transaction exceeds the amount set by the Bank from time to time. The Service based on the protocol and offered by the Bank to the Cardmember includes “Verified by Visa”, “MasterCard SecureCode” and any other relevant services offered from time to time.
  3. ACCURACY OF INFORMATION
    1. The Cardmember undertakes to maintain and promptly update the Cardmember’s information, to keep it true, accurate, current and complete and upon the request of the Bank provide such information to the Bank as necessary to keep it current. If Cardmember fails to provide us with or update any required information, we may not be able to provide the Service to Cardmember and this may result in Cardmember’s inability to use his/her Card for online and/or other transactions which require authentication through the Service.
    2. If there is any inconsistency between the Cardmember’s record and the Bank’s internal records regarding the Cardmember’s Information, the record of the Transactions conducted by the Cardmember and other information relating to such Cardmember’s card account(s) and his/her use of Verification Service, the Bank’s internal records will prevail in the absence of evidence to the contrary.
  4. AUTHENTICATION
    1. Through the use of the Service, Cardmember authorize us to authenticate Cardmember’s identity and the Card through the Service, to use the Card to make payments for the transactions concerned and debit the Card Account accordingly.
    2. When conducting online transactions or other transactions for which the Service are used, each time, Cardmember are required to enter an OTP sent to Cardmember via SMS before the Designated Merchant will accept Cardmember Card for payment of the transaction. If Cardmember cannot provide the OTP or if authentication through the Service fails, the Designated Merchant may not accept Cardmember Card for payment of the relevant transaction. We shall not, in any circumstances, be liable for any loss or damages arising out of or in connection with a Designated Merchant’s refusal to accept the Card for payment.
    3. Cardmember acknowledges that the mobile service provider may not allow Cardmember to receive the OTP via SMS if Cardmember are abroad or using an overseas mobile service network. In addition, service charges may be levied by the service provider for receiving the OTP. We shall not be liable for any such charges levied by the service provider or any other party.
    4. Delivery of the OTP via SMS may be subject to delayed transmission due to the traffic over the mobile service network of Cardmember’s mobile service provider. We shall not be liable for any loss or damages arising out of any interruption or delays due to any failure of the mobile service network.
  5. CARDMEMBER’s SECURITY DUTIES
    1. Cardmember accept full responsibility for the security in using of the Service and the OTP and agree to act prudently and in good faith when using the Service, including by taking the measures listed below to safeguard the security of the Service and the OTP:
      1. Cardmember must not disclose to any other person or otherwise permit or enable any other person to obtain any OTP; and
      2. if there is any actual or suspected misuse of the OTP for the device used for receiving OTP, Cardmember must notify us as soon as reasonably practicable by calling our 24 Hour Customer Service Hotline at 3179 5533. Written confirmation of any such notification must be provided to us together with detailed information of the misuse within 24 hours.
    2. The Cardmember undertakes to observe all rules, regulations and guidelines (as updated from time to time) including but not limited to the security recommendations and any other notices circulated by the Bank from time to time on the utilization of the OTP and/or the Service.
  6. LIABILITIES AND OBLIGATIONS OF CARDMEMBERS
    1. The Cardmember shall be liable for all transactions conducted through the Card of the Cardmember using the Service (including use of the Verification Service by any other person with the OTP), the amounts of which will be charged to the Cardmember’s card account and shown in the Cardmember’s Card Account statements. The Cardmember shall indemnify the Bank on demand in respect of all actions, claims, losses, damages, costs, expenses and any other liabilities of any nature which the Bank may suffer or incur as a result of the Cardmember’s use of the Service (including use of the Service by any other person using the OTP). The Cardmember shall also be fully liable for all claims, losses and consequences arising out of or in connection with the use of the Verification Service if the Cardmember has acted negligently, dishonestly and/or fraudulently.
    2. Should the Cardmember fails to comply with any of the requirements in Clause 5 of this Terms and Conditions, the Cardmember shall bear all losses or damages howsoever arising therefrom.
    3. Notwithstanding anything herein to the contrary, the Cardmember is liable for all claims, losses and consequences arising from or in connection with all transactions made using the Service by or with the consent any person whom the Cardmember has authorised or otherwise has disclosed the OTP to such person.
    4. Provided that the Cardmember have at all times complied with Clause 5 of this Terms and Conditions, not breached any other provision of this Terms and Conditions and not acted negligently, dishonestly or fraudulently, the Cardmember shall not be liable for any unauthorised transaction due to:
      1. a computer crime that is not prevented by the security system of the Service;
      2. a human or system error caused by or which is under the Bank’s control (except where the Bank has already taken steps to alert the Cardmember of such error); or
      3. fraud or negligence on the Bank’s part or on the part of the Bank’s staff or agents.
  7. DISCLAIMER OF WARRANTIES AND LIMITATION OF OUR LIABILITY
    1. The Cardmember agrees that the Bank shall not be liable to the Cardmember or to any third party for any modification, suspension or discontinuance of the Service.
    2. Under no circumstances shall the Bank be liable for any loss or damages whatsoever arising out of or in connection with:
      1. Cardmember’s use of or access to (or inability to use or access) the Service; or
      2. any failure, error, omission, interruption, defect or delay in transmission of any data relating to the Service, unless it is caused solely by the negligence or willful default on the Bank’s part or on the part of the Bank’s staff or agents.
    3. Under no circumstances is the Bank liable for any special, incidental, indirect, consequential or exemplary loss or damages, including loss of profits, loss due to business interruption or loss of any programme or data in Cardmember’s computer system, regardless of whether the Bank have been advised of that possibility.
    4. The Bank shall not be liable to Cardmember’s and/or any third party for any modification, non-availability, malfunctioning, suspension or discontinuance of the Service, whether within or outside the Bank’s control.
    5. Cardmember acknowledges that all obligations and liabilities relating to the quality, supply, sale and warranty of goods and/or services the Cardmember purchased from any Designated Merchant and/or any benefits, discounts or programmes of any Designated Merchant that may be provided through the Service shall be the sole responsibility of the Designated Merchant. Cardmember should resolve with the relevant Designated Merchant for any dispute and/or complaint arising out of or in connection with the goods and/or services and/or any benefits, discounts or programmes of that Designated Merchant. The Bank have no responsibility or liability whatsoever arising out of or in connection with the goods and/or services and/or any benefits, discounts or programmes of a Designated Merchant, including any act or omission to act by such Designated Merchant. In spite of any non-delivery or non-performance by a Designated Merchant or any defect in any goods and/or services, Cardmember shall remain liable to us for the full amount of the relevant transaction as shown in the Card Account statement.
  8. SUSPENSION AND TERMINATION
    The Bank reserves the right to suspend or terminate the Service or its use temporarily or permanently at any time, without prior notice, for any reason where we consider necessary or advisable to do so, including, but not limited to, when there is a suspected breach of security, or when we have reasonable grounds to suspect that the information the Cardmember provided to us is untrue, inaccurate, not current or incomplete. Any online or other transactions conducted using the Service prior to its termination or suspension will remain valid and Cardmember will continue to be bound by their liabilities and obligations under these Terms and Conditions in respect of such transaction.
  9. LAW AND LANGUAGE
    1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Hong Kong and each relevant party shall be subject to the non-exclusive jurisdiction of the court of Hong Kong.
    2. If there is any inconsistency between the English and Chinese