Other Preventive Actions

Useful security tips to help you enjoy online banking

Access Online Banking Services safely

Online Protection icon
  • Avoid accessing Online Banking Services via public computers/ shared computers, and mobile devices or public Wi-Fi
  • Only connect to trusted Wi-Fi networks or service providers with security protection such as WPA2
  • Check the date and time of your last visit to the Companys' official website every time after you have logged in
  • Do not leave your computer and/or mobile unattended when you are accessing your Online Banking Services
  • Remember to logout after you have completed your online activities
  • Review the transfer limit for non-registered third party account and lower it if necessary
  • Please use the browser which supports TLS 1.2 Encryption for accessing Online Banking

Mobile icon
  • Customer should provide a valid mobile phone and contact number for notification purpose. If any of these numbers is changed, please notify the Bank timely
  • Never install uncertain applications provided by any third party

Be aware of message from Bank

Be aware of SMS icon
  • Be alert of the SMS notification sent to you after each funds transfer to non-registered account via Online Banking
  • If you have any suspicion or receive One-Time Password through SMS more than once, please contact us immediately
  • Be alert of the messages the bank sent to you and verify your transaction records
  • Not to forward SMS One Time Password sent by the Bank to other mobile phone number
  • If you suspect anyone else has accessed your Bank’s Online Banking website and Applications or you have found any suspicious transactions, please call our Bank By Phone at 277 95533 or Credit Card 24-Hour Customer Service Hotline at 317 95533

Other related information

  • To learn more about the e-leaflet of "Major Safety Tips on Using Internet Banking Services" published by Hong Kong Monetary Authority, please click here.
  • To learn more about the publications published by The Hong Kong Association of Banks, please click here.

Peace of Mind Guarantee

  • Customers of Online Banking Service are fully protected against any third party fraud. You will not suffer any loss if money is withdrawn from your account without your authorization, provided that you have not acted with gross negligence or fraudulently. Any unauthorized transactions must be reported to the Bank within 90 days. Please refer to the Terms and Conditions for Electronic Banking Services.
  • Ensuring maximum online banking security is a joint effort and your cooperation is equally important. Please ensure that you observe the following precautionary measures so you can benefit from our online security service to its fullest.