Enhanced Security for Overseas ATM Transaction!

New! Enhanced Security for Authomatic Teller Machine ("ATM") - "Overseas ATM Transaction" Function

According to Hong Kong Monetary Authority ("HKMA") requirements, effective from March 1, 2013, all cardholders of ATM cards and credit cards issued by banks in Hong Kong are required to activate "Overseas ATM Transaction" function in advance to perform Overseas ATM Cash Withdrawal. "Overseas ATM Cash Withdrawal" refers to the ATM cash withdrawal transactions (including cash advances) performed outside Hong Kong, excluding transactions through Jetco network in Macau and Mainland China1.

Customers are required to activate "Overseas ATM Transaction" function including setup activation period and update / lower daily overseas ATM withdrawal limit2, via below channels in advance for any Overseas ATM Cash Withdrawal from March 1, 2013 onwards:

No value Dual Currency Debit Card / UnionPay Dual Currency Debit Card / Cross Border Long Card^ ATM Remittance Card / UnionPay ATM emittance Card CCB(Asia) Credit Card / CCB (Asia) UnionPay Dual Currency Credit Card
Activate "Overseas ATM Transaction" Function Cardholder Account holder * Cardholder ◆
Activation Channel Customer Service Hotline 277 95533#
Fill in form via branch
Online Banking
Jetco ATMs
Customer Service Hotline 277 95533#
Fill in form via branch
Online Banking
24-Hour Customer Service Hotline 317 95533 / 317 95568
Online Banking §
Jetco ATMs
Activation Services Setup activation period (Start Date for service activation must be on or after March 1, 2013)
Update / lower daily overseas ATM withdrawal limit2

^ Only applicable to Cross Border Long Card issued by CCB (Asia) with 621083 as prefix of card number

* ATM Remittance Cardholder is authorized for cash withdrawal and balance enquiry only. Account holder is required to acknowledge the card and activate the "Overseas ATM Transaction  function for the cardholder.

# Service hours for Customer Service Hotliine:
Monday to Friday - 8:30 am to 5:00 pm, except public holidays.
Saturday: 8:30am to 5:00 pm, except public holidays.

Service will be available from February, 2013.

All the "Overseas ATM Transaction" function activation channels for CCB (Asia) Credit Card / CCB (Asia) UnionPay Dual Currency Credit will be available from March 1, 2013.

◆ Principal Cardholder and Supplementary Cardholder are required to activate the function individually. If you have more than one credit card, please perform activation separately for each card which requires this function.

§ Not available for supplementary card.

Service will be available from March 1, 2013.


Remarks:

  1. If transactions performed by customers through Jetco ATM in the Mainland are routed via UnionPay network to our bank, "Overseas ATM Transaction" function activation will be required and fee for international transaction applies.
  2. The daily maximum withdrawal limit is shared by both overseas and local ATM cash withdrawal. Our bank has set the maximum daily withdrawal limit for different card types. Customer can choose to lower the daily overseas withdrawal limit if preferred. Please visit our website for the daily maximum withdrawal limit of our debit cards.