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Password Protection
Password functions as the key to your web service. It is important for you to choose a right and save password and safeguard it thereafter. Please seriously consider the following suggestions:
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Change your password regularly |
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Use a combination of numbers, upper and lower case letters for your password. |
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Avoid using a number or name that is likely to or can easily be guessed by others. For example, children's names, pets' names, birthday or telephone numbers |
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Avoid to use the same password for different web service accounts and systems |
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Never disclose your password or any details of the password to anyone else |
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Never write down or record any PIN or Password without disguising it |
Fraudulent Website
Fraudsters may send spoof emails pretending to be from China Construction Bank (Macau) Finance Limited (a restricted licence bank), a wholly-owned subsidiary of China Construction Bank (Macau) Corporation Limited ("the Company"). Most of these emails appear to come from the true source of the organization.
Recipients of these emails will be requested to input their personal information such as your username, password, credit card number, etc through these emails.
Fraudsters may through these emails instruct the reader to visit the fraudulent website via hyperlink embedded in these emails and request users to input their personal and account information.
Please be reminded that the Company will NEVER ask Cardmembers to provide confidential data via emails, so do not respond to any suspicious emails that request for such information or click on an embedded hyperlink contained therein.
How to prevent?
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Make sure you're connected to the Company's official website at www.asia.ccb.com before login or keying in any confidential data |
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Do not access the website directly through hyperlinks embedded in e-mails, you should type www.asia.ccb.com directly on the browser address bar or access via a bookmark |
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Verify the server certificate of our website (the locked padlock symbol at the bottom right hand corner of the browser) |
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Update your anti-virus software and change your login password regularly |
Spyware
Spyware is a computer software that monitors what users do with their computer and collects information of the computer users without the users' knowledge or consent. This software often comes from unseen components of "free download programs".
The software will transmit the collected information to an unauthorized organization and more seriously, it can try to record what a user types to try to intercept passwords or credit card numbers.
How to prevent?
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Do not download any programs or software onto your computer from suspicious sources |
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Install anti-virus and/or anti-spyware software programs in your computer and always run the programs before downloading programs or software or opening emails |
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Regularly update your anti-virus and/or anti-spyware software programs and change your password |
Unauthorized access
In order to protect your computer and its contents and stop unauthorized access to your computer, you should,
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Install anti-virus / anti-spyware software programs, personal firewall and security patches on your computer |
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Run the anti-virus / anti-spyware software programs before downloading programs or software or opening emails |
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Install and regularly update anti-virus / anti-spyware software programs and security patches |
Other Preventive Actions
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Avoid accessing your www.asia.ccb.com via public computers |
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Check the date and time of your last visit to the Companys' official website every time after you have logged in |
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Do not leave your computer unattended when you are accessing your web service account |
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Remember to logout after you have completed your online activities |
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Never install uncertain applications provided by any third party |
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If you have any suspicion or receive the One Time Password through SMS more than once, please contact us immediately |
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If you suspect anyone else has accessed your web service or you have found any suspicious transactions, please call our Credit Card 24-Hour Customer Service Hotline 317 95533 or Finance Consumer Hotline 317 95528 immediately |
Frequently Answered Question
China Construction Bank (Macau) Finance Limited (a restricted licence bank), a wholly-owned subsidiary of China Construction Bank (Macau) Corporation Limited ("the Company") recognize and share the privacy concerns of visitors to this web site. Several measures are taken on this site to safeguard your personal information while providing personalized services to you.
Any personal information you provide to the Company via these web sites will only be used for the purposes of processing your application, the assessment and processing of claims, any other administration relevant to any policy issued by the Company, providing products or services to you, for any other purpose specified at the time of collection and may be provided to third parties. For further details on the disclosure of your personal information to third parties please see the section headed
'Do China Construction Bank (Macau) Finance Limited ("the Company") disclose collected information to third parties and can I choose how the Company use the information' later in this policy.
The Company may also use cookies on these web sites to assess the number of users visiting our web sites, what information users access most and their general usage patterns. The information collected by cookies will be used only for compiling aggregate statistical information about users of our web site and such statistical information will not include any personal identifiable data. The statistical information collected will be used to improve the provision of our services to you and to improve the effectiveness of our marketing and the Company may share this statistical information with third parties. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser, however, some areas of the web site may not function properly if you do.
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What personal information do China Construction Bank (Macau) Finance Limited ("the Company") collect?
The Company ask for information necessary to provide you with up-to-date, personalized data from this web site, to develop and improve products and services offered by means of this web site, and to maintain and improve customer service. This information includes your name, HKID Card, e-mail address, and other information derived from any other fields in which you have input information about yourself or products and services that you may be interested in.
Is my information secure?
China Construction Bank (Macau) Finance Limited ("the Company") take several measures to handle your information securely. Access to this web site's servers is limited to employees, agents, and contractors of the Company's affiliates, group companies and agents. Standard practices require these personnel to preserve the confidentiality of user information they receive while performing their jobs and conducting the business of the Company.
How do China Construction Bank (Macau) Finance Limited ("the Company") use my information and what is the benefit to me?
The Company use the information to generate accurate rates, provide a content-rich user experience, provide products and services to you and to improve this web site. The Company may also provide your information to third parties. For further details please see the next section of this policy.
The Company may send you e-mail messages about services and products offered by affiliates, group companies or agents of the Company or their third-party partners. If you do not wish to receive these e-mail messages, please contact the Data Protection Officer at 23/F., Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.
Do China Construction Bank (Macau) Finance Limited ("the Company") disclose collected information to third parties and can I choose how the Company use the information?
Third parties may offer services which are accessible from this web site, including access to information delivered over the Internet. The Company are not responsible for the privacy practices or the content of any other web sites that are linked to or from this web site. Any information you provide to these third parties will be subject to their respective privacy policies, and not to this privacy policy. Please read third parties' privacy policies carefully before sending such third parties any personal information.
The Company may share personal information with affiliates, group companies or agents of the Company to provide services to you and inform you of services, news and products which may be of interest to you. The Company may also share personal information with third parties who provide services to affiliates, group companies or agents of the Company or, where we have disclosed to you at the time of collection and where you have accepted such disclosure, to third parties for marketing, promotional and publicity purposes.
Affiliates, group companies or agents of the Company participate in several insurance and financial industry supported databases. Your information may be shared in the normal business of conducting insurance and/or financial operations. Your information may be shared if you become a customer or claimant of affiliates, group companies or agents of the Company, with 1) a third party providing services for the Company's affiliates, group companies or agents, such as claims investigations, appraisals, or the detection of fraud or material misrepresentations; 2) insurance regulatory authorities; 3) credit bureau; 4) law enforcement agencies or other governmental authorities to protect the interests of the Company's affiliates, group companies or agents or to report illegal activities; and 5) organizations conducting actuarial or research studies.
How can I access, update or delete my personal information?
If you have any questions about this privacy policy, or if you would like to access, update or delete any of your information on file with us, please contact the Data Protection Officer at 23/F., Dorset House, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.
In case of any discrepancies between the English version and the Chinese version of this Policy, the English version shall prevail.
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