Contact Us

China Construction Bank (Asia) is a leading Hong Kong financial institution offering a wide variety of accounts and services for you.

Service Enquires

For any enquires/comments and service request, you can contact us by completing the Enquire form or via the following hotlines


If you are interested in receiving more information, applying for any of our banking products or services, or simply telling us your comments, please contact us at the following numbers.

Bank By Phone & Lost ATM Card Hotline
+852 2779 5533
24 hours Everyday
Mainland IDD Toll Free Hotline
4001 995533
Monday - Sunday 8:30 a.m. - 11:00 p.m.
Credit Card Hotline
+852 3179 5533
24 hours Everyday
Lost / Stolen Credit Card Hotline
+852 3179 5505
24 hours Everyday
Bogus Call Hotline
+852 3179 5504
24 hours Everyday
Corporate Customer Service Special Line
+852 2903 8366
Office Hours Monday – Friday : 9:00 am – 6:00 pm (Except public holidays)

+852 3718 2325
Non-Office hours (Only for Suspicious fraud case reporting use, general banking enquiries will not be provided)

Online Customer Services

Please click here for enquiries.

Live Chat

Monday - Friday 8:30 a.m. - 6:00 p.m. (except for public holidays)

Banking locations

Find the Branch nearest to you.


You may contact us by mail by sending your inquiries to:
P.O. Box 133,
General Post Office, HK

Voice of Customer

Please click here to provide your feedback.

Web Accessibility

Please click here for enquiries.