Voice of Customer

Provide Feedback

In order to serve you better, CCB (Asia) looks for every opportunity to improve our service quality. To this end, we have installed an open communication system to collect your opinion & feedback. We will carefully consider your input, and implement changes (if applicable) or enhance our service level to meet your expectation.

 

You may send us your valuable opinion & feedback through the following channels:

 

 

We will contact you or issue a written acknowledgement to you within 7 days from our receipt of your opinion & feedback. A verbal or written reply will be arranged within 30 days from our receipt of your opinion & feedback. We will notify you in advance if further investigation is needed. We will treat your comments in the strictest confidentiality. Your personal data will be collected & handled in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region (“the Ordinance”). Thank you for sharing your valuable opinion with us.

Note: For life insurance policies applied through CCB (Asia) and underwritten by AIA International Limited (incorporated in Bermuda with limited liability) or FWD Life Insurance Company (Bermuda) Limited (incorporated in Bermuda with limited liability), which are authorised and regulated by the Insurance Authority ("IA"), you can contact IA if you are not happy with the policy.  For the contact information of the Insurance Authority, please visit https://www.ia.org.hk.
For insurance claim-related complaints by way of adjudication and non-claim related complaints (of monetary nature) by way of mediation, you can contact The Insurance Complaints Bureau ("ICB"). For the contact information of ICB, please visit https://www.icb.org.hk.