Cardmember's Guide
- China Construction Bank (Asia) General Descriptive Information on Usage of Credit Card
- Notice of CCB (Asia) Credit Card Over-the-limit Facility Service Arrangement
- Notice of Amendments in relation to CCB (Asia) Credit Card (Effective Date: July 3, 2025)
- Credit Card eStatement Service
- Amendments to our Notice to Customers relating to the Personal Data (Privacy) Ordinance
- Notice to Customers relating to the Personal Data (Privacy) Ordinance
- Notice of Amendments in relation to Credit Card Statement Revision at CCB (Asia) Credit Card Cardmember Agreement
- Credit Card Cardmember Agreement
- Fee Schedule
- Key Facts Statement (Effective Date: July 3, 2025)
- Online Services Agreement
- Online Security
- Disclaimer and Online Privacy Statement
- Provide Feedback
Credit Card Cardmember Agreement
Fee Schedule
Online Services Agreement
Online Security
Disclaimer and Online Privacy Statement
Provide Feedback
In order to serve you better, CCB (Asia) looks for every opportunity to improve our credit card and personal loan service quality. To this end, we have installed an open communication system to collect your opinion & feedback. We will carefully consider your input, and implement changes (if applicable) or enhance our service level to meet your expectation.
You may send us your valuable opinion & feedback through the following channels:
| Quality Assurance |
Office Hours: Monday to Friday: 9:00am - 6:00pm Saturday, Sunday and Public Holiday Closed |
|---|---|
| Tel: | +852 3179 5524 |
| Fax: | +852 311 16134 |
| Email: | opinionbox@asia.ccb.com |
We will contact you or issue a written acknowledgement to you within 7 days from our receipt of your opinion & feedback. A verbal or written reply will be arranged within 30 days from our receipt of your opinion & feedback. We will notify you in advance if further investigation is needed. We will treat your comments in the strictest confidentiality. Your personal data will be collected & handled in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region ("the Ordinance"). Thank you for sharing your valuable opinion with us.