Frequently Asked Questions

Frequently Asked Questions StocksLink Mobile App Frequently Asked Questions

FAQ of StocksLink Touch Logon Service

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FAQ of Securities Trading

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FAQ of Online Banking Services

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What services can I access through StocksLink Mobile App?

With StocksLink Mobile App, you can access the following services:

  • Trade Hong Kong and Shanghai Stock Exchange (SSE) securities
  • Amend/Cancel Order
  • View orders status
  • View transaction record
  • View and edit portfolio
  • View settlement history
  • View and edit Stock Watch
  • Transfer money to/from your settlement accounts
  • Transfer money to/from your margin accounts
  • Get real time quotes and in-depth market Information
  • Streaming quote for Hong Kong stocks. To subscribe, please fill in the form and return to our branches

How can I trade through StocksLink Mobile App?

You have to be a China Construction Bank (Asia) Online Banking customer with a Securities Trading account.

If you don't have an Online Banking Account, please sign up for the service now.
If you don't have an Securities Trading Account, you may click here to open a Securities Trading Account via Online Banking.

What devices does StocksLink Mobile App support?

StocksLink Mobile App supports iOS and Android devices

  • iOS 8 or above (iPhone 5/5c/5s/6/6 Plus/6s/6s Plus/SE/7/7 Plus)
  • Android 4.3 or above

In order to protect your online security, the Mobile App will not run on any devices which are "jailbroken" (iOS) or "rooted" (Android). The Bank shall not be responsible for any problems or loss suffered by you if you attempt to use the Mobile App on such devices.

How to download StocksLink Mobile App?

You can download StocksLink Mobile App from App Store or Google Play. You can also download the Android application package from CCB (Asia) website. For details, please click here.

How to install StocksLink Mobile App?

StocksLink Mobile App can be installed directly on your phone after you downloaded StocksLink Mobile App from the App Store or Google Play. If you download the Android application package from CCB (Asia) website, you can follow these steps to install it:
i. Go to Settings→Security, then tick "Unknown sources".
ii. Save the downloaded apk file to the device, or download the apk file from our website directly.
iii.Use file explorer (e.g. My Files) to open and install the apk file.

How to log on to StocksLink Mobile App?

You can log on to StocksLink Mobile App with your existing Online Banking username and password.

Why do I need to enter a Verification Code to log on to StocksLink Mobile App?

The verification code is used to protect your online security. For more information on the verification code, please click here .

Why do I need to enter One-Time Password for identity verification to log on to StocksLink Mobile App?

In order to strengthen the security of our Online Securities Trading Services, other than the Username and Password, you are also required to enter SMS One-Time Password as verification to log on to StocksLink Mobile App.

What are the differences of market information available before and after logon?

Before you log on, you can view various market information.

  • Delayed Stock Quote
  • Indexes
  • Index Constituents
  • Top 20
  • Market News
  • IPOs
  • Industry Constituents
  • Industry Top 10
  • ETFs
  • A+H
  • Dividend History
  • 52-Week High/Low

After logon, apart from the above market information, you can view real time stock quotes for Hong Kong and SSE Stocks. Streaming quote service for Hong Kong stocks is also available to customers who have subscribed to the service. To subscribe, please fill in the form and return to our branches.

Can I view/amend/cancel the orders placed through other channels via StocksLink Mobile App?

Yes. You can also view/amend/cancel the orders placed through other channels via StocksLink Mobile App. For SSE securities, you can view the orders but cannot amend or cancel the orders placed through other channels via StocksLink Mobile App.

I have subscribed streaming quote for Hong Kong stocks service in StocksLink Mobile App, can I view streaming quote in other online channels such as Online Banking and HK Securities Trading Application?

No, this streaming quote for Hong Kong stocks service in StocksLink Mobile App cannot be shared among other online channels such as Online Banking and HK Securities Trading Application. To subscribe, you have to fill in the form and return to our branches.

Can I view or edit the Stock Watch set up through other channels via StocksLink Mobile App?

You can view or edit the Stock Watch set up through other channels (except HK Securities Trading Application) via StocksLink Mobile App.

Are the transaction fees for trading via StocksLink Mobile App the same as those of Online Channels?

The transaction fees for trading via StocksLink Mobile App are the same as those of Online Channels such as Online Banking, Mobile Banking and HK Securities Trading Application.

Can I log on to Online Banking/Mobile Banking/HK Securities Trading Application and StocksLinks Mobile App at the same time?

To protect your online security, you cannot log on to Online Banking/Mobile Banking/HK Securities Trading Application and StocksLinks Mobile App at the same time.